Clerk Chat Blog
Learn all about business communications with our industry-leading publication. With insights on telecom, SMS and AI.
Teams Call Groups: Ring Order, Limits, Admin Setup, and the December 2026 Mobile Update
Teams call groups let up to 25 colleagues pick up your calls. Learn ring order rules, limits, admin and PowerShell setup, and the December 2026 mobile update.
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November 10, 2026
Teams Intelligent Call Delegation: How the AI Call Delegate Works, Rollout Dates, and Admin Policies
Teams intelligent call delegation uses AI to screen calls, capture caller context, and schedule follow-ups. Public preview mid-November 2026, GA January 2027.
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November 3, 2026
Teams Call History: 3,000 Records, Per-Line Tabs, and Where Admins Find Older Calls
Teams call history grows from 100 records to 3,000 or six months in November 2026. What changes, how per-line tabs work, and where admins find older calls.
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October 27, 2026
Teams Phone Mobile: Native Dialer vs Teams App, Licensing, and What Happens to Texts
Teams Phone Mobile makes a company SIM number your Teams number. How incoming calls ring by default, how to switch to the native dialer, which operators offer it, and what it does not cover.
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October 20, 2026
Azure Communication Services SMS Retirement: What It Means for Microsoft Teams Texting
Azure Communication Services SMS retires on September 30, 2028, and new phone number purchases stop October 23, 2026. What retires, what moves to Teams Phone, and how to keep texting.
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October 13, 2026
Teams Phone Agent: Microsoft's AI Receptionist, Licensing, and Native Limits
Teams Phone Agent went GA on September 30, 2026. What the AI receptionist does, Copilot Credits licensing, resource account setup, and why its number still cannot text.
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October 6, 2026
