Clerk Chat Blog
Learn all about business communications with our industry-leading publication. With insights on telecom, SMS and AI.
Teams Phone Call Queues: Automatic Recording, Transcription, and Native Limits
Microsoft added automatic recording and transcription for Teams Phone call queues in August 2026. Native limits, licenses, and why a queue number still cannot SMS.
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August 25, 2026
Teams Phone Multiple Phone Lines on Mobile: iOS and Android Guide
Microsoft Teams Phone now supports multiple phone lines on mobile (iOS and Android). Learn which users get multi-line calling, how to manage numbers, and what this means for Teams Phone deployments.
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August 21, 2026
Teams Phone SMS: What Microsoft's Native Texting Can and Can't Do
Microsoft now supports Teams Phone SMS on Calling Plan numbers. Here's what native Teams SMS texting actually does, what it costs per segment, and where it stops.
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August 13, 2026
Why speed-to-lead is a revenue generator
Leads don’t wait. Learn why speed-to-lead drives higher conversion, better qualification, and more revenue with AI-driven response.
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January 9, 2026
The year we started shipping AI agents at scale
What changes when AI moves from exploratory to production? Learn how real customer conversations shaped our approach to running AI reliably across voice and messaging.
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January 9, 2026
Why Compliance Messages Need Context
Customizable and automated compliance messages are a double win for regulated industries. Here's how to stay accurate, compliant, and on-brand.
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December 18, 2025
