Clerk Chat Blog
Learn all about business communications with our industry-leading publication. With insights on telecom, SMS and AI.
Teams Phone Mobile: Native Dialer vs Teams App, Licensing, and What Happens to Texts
Teams Phone Mobile makes a company SIM number your Teams number. How incoming calls ring by default, how to switch to the native dialer, which operators offer it, and what it does not cover.
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October 20, 2026
Azure Communication Services SMS Retirement: What It Means for Microsoft Teams Texting
Azure Communication Services SMS retires on September 30, 2028, and new phone number purchases stop October 23, 2026. What retires, what moves to Teams Phone, and how to keep texting.
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October 13, 2026
Teams Phone Agent: Microsoft's AI Receptionist, Licensing, and Native Limits
Teams Phone Agent went GA on September 30, 2026. What the AI receptionist does, Copilot Credits licensing, resource account setup, and why its number still cannot text.
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October 6, 2026
SMS for Operator Connect and Direct Routing in Microsoft Teams
Why native Teams SMS skips Operator Connect and Direct Routing numbers, what Microsoft documents, and how to text-enable those architectures.
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September 29, 2026
Native Teams Calling Plan Texting Limits: Plain 1:1 SMS Only
Microsoft's built-in texting for Calling Plans is limited to plain 1:1 messages. No MMS, groups, emojis, or GIFs. Understand segment pools, overage rates, carrier caps, and when native texting isn't enough.
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September 22, 2026
How to Enable Microsoft Teams SMS: Brand, Campaign, and Activation
Enable Microsoft Teams SMS on Calling Plan numbers: approve Brand and Campaign in Teams admin center, then turn on SMS. Statuses, limits, pool sizes, and PowerShell.
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September 15, 2026
