logo Clerk Chat
MENU
We understand how important it can be to choose the right product and service.

Our account manager is online, book a demo and get a free professional consultation.

Alexander Haque Co-Founder at Clerk Chat
Alexander Haque

Co-Founder at Clerk Chat

Clerk Chat Is Now SOC 2 Type 2 Certified

Clerk Chat Is Now SOC 2 Type 2 Certified

How Clerk Chat Handles Sensitive Information

Are you in search of an SMS solution that takes customer data protection seriously? Look no further - we have some exciting news to share with you. Clerk, a leading business messaging provider, has just received SOC 2 Type 2 certification, and we’re here to tell you what that means for you and your business.

For starters, let’s talk about what SOC 2 Type 2 certification is. This certification means a company has exceptional controls and expectations when it comes to safeguarding customer data. Clerk, for example, has met rigorous standards for security, availability, processing integrity, confidentiality, and privacy. Essentially, this indicates that you can have full confidence in Clerk to safeguard your data and uphold the utmost level of security. Now, how does this benefit you? Let’s dive in.

What Is SOC 2 Type 2 Certification?

SOC 2 Type 2 is a certification that ensures the reliability and quality of a service organization’s controls. The compliance framework we’re referring to is a valuable tool for organizations to guarantee the security and privacy of sensitive information. The SOC 2 Type 2 certification helps ensure that your data remains secure, maintaining its integrity and consistency and serves as a strong shield of protection for your valuable information.

Clerk Chat - SOC 2 Type 2 Certified
Clerk Chat - SOC 2 Type 2 Certified

This certification is crucial for organizations looking to build trust with their customers and stakeholders. By complying with SOC 2 Type 2 rules, organizations can be confident in the security and protection of their data and maintain their reputation as a reliable provider of services.

The compliance framework that governs this process is known as System and Organization Controls (SOC). SOC 2 Type 2 is a special certification that makes sure a company’s systems are protected both online and physically. It pays close attention to things like keeping information private, making sure the data is accurate and trustworthy, and securing the systems from unauthorized access. This certification requires organizations to maintain strict rules and guidelines to ensure the protection of their clients’ data. By guaranteeing data integrity, organizations can build trust with their clients and provide secure results.

How Clerk Handles Sensitive Information:

Our system collects various types of data, including Personally Identifiable Information (PII), from different sources. This could include information from employees, customers, users (including customers’ employees), and third parties like suppliers, vendors, business partners, and contractors. We gather this information following our Terms of Service and Privacy Policy, along with any additional agreements we have in place with vendors, partners, suppliers, and other relevant third parties.

To safeguard the privacy and security of PII, Clerk implemented strict control measures. Access to PII is regulated through a process that involves provisioning system permissions. Additionally, we conduct ongoing monitoring activities to ensure that sensitive data is only accessible to employees based on their specific job functions. By implementing these measures, we strive to maintain the confidentiality and restricted access of sensitive data.

In addition, it’s important to note that Clerk’s storage systems or databases, used by the company to save sensitive customer information, have a security measure in place where the data is encrypted while it is stored or at rest.

If you’re unfamiliar,

  • Encryption is similar to a secret code. It makes your data unreadable unless you have the special key to unlock it.
  • By encrypting the data while it’s stored, Clerk adds an extra layer of security, keeping your information safe and unreadable to anyone without the right decryption key.

Clerk uses secure data transmission protocols to keep confidential and sensitive information safe when it’s sent over public networks.

Here’s how it works:

  • Data is converted into coded form using encryption techniques
  • Only authorized parties with the decryption key can access the information
  • Encryption prevents unauthorized understanding or usage of intercepted data
  • Extra layer of security during transmission protects data on public networks

Why Is SOC 2 Type 2 Certification Important for Clerk?

Clerk takes data integrity seriously, ensuring that all team members are properly trained on the rules and regulations that guide their work.

Here is a simple breakdown:

  • Demonstrates commitment to quality, reliability, and protection.
  • IT/Engineering Team: responsible for monitoring, data backups, and recovery.
  • Places a heavy focus on privacy and service organization controls.
  • Committed to data Integrity and reliable results.

What does SOC 2 Type 2 certification mean for you?

For a little background knowledge, there are two types of SOC 2 reports. SOC 2 Type 1, which confirms that your security systems and controls are comprehensive and designed effectively, is quick and cost-effective. Clerk went through the SOC 2 Type II report to assess its operating effectiveness of internal controls. This requires a greater investment of both time and resources because it focuses on the physical and hardware components (networks, facilities, and equipment) that support the IT environment which ultimately helps deliver services.

As a business, it’s so important to choose a product from a company that is SOC 2 Type 2 certified. You can trust that your privacy is protected, and the integrity of your data is maintained. It’s a signal that the company is responsible and can effectively support their customers. By choosing a product from an SOC 2 Type 2 certified company, businesses can have peace of mind, knowing that they are working with a reputable organization that takes their data protection seriously. It’s worth it.

SOC 2 Type 2 certification enhances user trust in Clerk

SOC 2 Type 2 certification is crucial for both Clerk and its users. In today’s world, data security is more important than ever before. With this certification, and as a responsible and trustworthy SMS provider, Clerk is committed to protecting the integrity and privacy of your valuable data. So why risk your data with anyone else?

For more information about Clerk’s SOC 2 Type 2 certification and our commitment to data security, check out our latest news.

Don’t take chances - choose Clerk and enjoy peace of mind knowing that your privacy is always protected. To learn more, schedule a demo.

  • June 14, 2023