Diacon Concrete - Connecting the Office and the Field
Diacon Concrete is an innovative, market-leading company in the concrete polishing industry - and they use Clerk to send SMS from Slack, connecting office employees with construction sites to ensure they are providing top quality craftsmanship and customer service.
How Diacon Concrete Uses Clerk and Slack
Diacon Concrete installs and repairs concrete floors in a variety of commercial buildings. With 24 field workers and 18 office staff, it can be difficult for them to keep track of every project and every employee. When you add in subcontractors, vendors, and clients, you realize there are a lot of different people involved at a single job site. Diacon was already using Slack for internal communication. By adding in Clerk to support Slack SMS, Diacon was able to take the features they love about Slack out into the field.
Now, each construction site has its own dedicated Slack channel. Every person on that project, from the project manager in the office (or working from home) to the tradesmen at the worksite, can communicate in the Slack channel to keep all project-related communication in one place. With the Clerk app, field workers can text Slack directly from their phone without opening up any separate apps to ask questions, post updates, or share information with the entire team about a project. They can do this as they are working; the technology fits seamlessly into their work day and workflows. It’s easy, it’s simple, and it’s fast – so they actually use it.
Clerk also enables the entire Diacon team to send SMS from Slack to clients, subcontractors, and vendors. For clients and vendors, text is easy to use and quickly seen. For Diacon employees, being able to text from Slack means they can communicate with clients in the same program they are already using.
The Benefits of Slack SMS for the Construction Industry
In the construction industry, the effectiveness of communication between the office, the field, and the client is often what makes or breaks a project. For the field workers especially, communication can be a challenge because, unlike many of us, they are not tied to their personal technology devices for most of the day. Fieldworkers and subcontractors need communication that is fast and easy. Clerk makes SMS with Slack instantaneous and simple to use.
Clerk plus Slack also keeps Diacon organized, becoming the one source of truth and information for each project site. Since a project manager runs multiple projects at a time, sometimes with the same workers at multiple sites, the Slack channel delineation of projects is invaluable. And since all client communication goes through the Slack channel as well, every member of the project team is aware of all client texts. It keeps everyone on the same page and serves as a record for clearing up any miscommunications.
Why Diacon chose Clerk to Send SMS from Slack
Yes, Clerk is not the only option for texting clients. But Diacon has been using Clerk for over a year now with great success, and it has become a central part of their organization’s structure. When they were evaluating options, they chose Clerk over 4 other competitors. Why? It’s simple: no other offering is built so seamlessly into Slack. Not to mention we’re usually cheaper than other options. We provide exactly what you need - a way to send instant SMS from Slack - without the frills you don’t need (which just add unnecessary complexity and cost).
Any industry with field workers can improve their office-field communication with Slack SMS powered by Clerk. To learn more about Clerk, dig into our blog for the latest Clerk news and insights.