Top 8 HeyMarket Alternatives You’ll Wish You Tried Sooner
Is it time to start comparing some HeyMarket alternatives? Maybe you started your business messaging strategy with HeyMarket because you were drawn to its ease of use and reputation for delivering excellent customer support, but now you’re struggling to scale.
On the other hand, you might be building an entirely new business communication strategy and want to ensure that you’re investing in the right enterprise SMS solutions.
Either way, we’re here to help. In this guide, we’ll introduce you to the pros and cons of HeyMarket as a messaging platform, why you might want to consider an alternative, and the top competitors offering the best features and tools for business leaders.
Let’s dive in.
In this article:
Understanding HeyMarket: The Pros and Cons
Before we look at HeyMarket competitors, it’s worth identifying what HeyMarket is, what it does well, and where it lags behind other platforms.
HeyMarket is a business text messaging platform at heart, but it technically offers more than just SMS. You can use HeyMarket to connect with contracts on Facebook, Instagram Messenger, Apple iMessage, WhatsApp, and more. The platform comes with a lot of great tools, like a shared inbox for managing all of your conversations in one place, as well as:
- 2-way text messaging for real-time communications.
- Automated workflows and message scheduling.
- Campaign management and contact management tools.
- Tools for sending out surveys and collecting feedback.
- Autoresponder systems.
- Templates and custom fields for personalizing SMS messages
- Reporting and analytical tools
- Lead management and tracking tools
- Enterprise-grade security (including HIPAA compliance options)
- Integrations with a range of other platforms, like CRMs
Even the pricing for HeyMarket is relatively affordable, at least initially, with plans starting at $19 per month, per user – cheaper than many other alternatives.
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The Pros and Cons
The platform has a great reputation for its easy-to-use tools, fantastic customer support options (available across multiple channels, such as chat, email, and phone), and approach to compliance and security. In fact, it’s a particularly good option for companies in highly regulated industries, like finance and healthcare, because it adheres to a wide range of compliance standards.
Unfortunately, there are a lot of downsides to HeyMarket, too. Here are the pros and cons you’ll need to be aware of before you start looking for a HeyMarket alternative:
Pros:
- Effortless platform with easy-to-use tools and custom messaging templates
- Support for two-way and mass text services for businesses
- Integrations with various tools, including CRM platforms like HubSpot
- Excellent compliance and security features for regulated companies
- Multi-channel customer support
- Omnichannel messaging options
Cons:
- Pricing can quickly become expensive as businesses scale
- Customer support varies depending on the plan you choose
- Not the best group texting platform
- No advanced features, like conversational AI
- Regularly suffers from technical glitches
Reasons to Consider a HeyMarket Alternative
There are a lot of things that make HeyMarket an excellent platform for a wide range of companies investing in message-based communication strategies. However, this platform won’t be the right option for every company. Based on our research and the reviews we’ve read from HeyMarket customers, here are the top reasons to consider HeyMarket alternatives:
- Pricing: While HeyMarket plans can be pretty affordable at first, the fees can quickly add up, particularly as your contact numbers grow and you start experimenting with new features, like advanced API integrations. There are more cost-effective options available.
- Limited Features: HeyMarket lacks many advanced features that other platforms offer. For instance, there are no conversational artificial intelligence tools, advanced automation options are limited, and it’s hard to track delivery rates for your campaigns.
- Technical issues: A lot of customers frequently encounter technical problems with HeyMarket. You might find that specific integrations don’t work correctly, particularly if you rely on Zapier, and the whole platform occasionally suffers from downtime.
- Customer support: While HeyMarket offers some users excellent customer support, the level of assistance you get all depends on the plan you choose. For instance, if you’re on a basic plan, you’ll be limited to email and self-help resources.
- Plan restrictions: HeyMarket limits the features you can access on each plan. For instance, on a Standard plan, you can’t access the API, you only get basic reporting capabilities, and only two users can access the platform simultaneously.
How to Compare HeyMarket Alternatives
Finding the best HeyMarket alternative for your needs is about identifying which of the platform’s “issues” cause the biggest problems for you. When you’re sorting through the options we’re going to list below, here are a few things to keep in mind:
- Advanced features: A great place to start is by looking for platforms that offer features you can’t get from HeyMarket, such as AI-powered SMS capabilities, or deliverability tracking. You might even want to look for a platform that supports more channels, like RCS and voice.
- Pricing structure: You often get what you pay for in the world of business software, but it’s worth looking for a platform that offers good value for money. Pay attention to the fees charged by other platforms, and whether they charge extra for additional features.
- Customer reviews: Customer reviews are excellent for gaining a behind-the-scenes insight into a platform’s value. Check testimonials for insights into how each vendor handles customer support, unexpected downtime, and onboarding.
- Integrations: HeyMarket makes accessing a wide range of integrations on cheaper plans challenging. If you need to connect more components of your technology stack, look for a platform that offers more flexible API support and one-click integrations.
- Security and Compliance: HeyMarket excels in security and compliance, so it’s worth ensuring your alternative does, too. Make sure they offer strict access control options and make it easy to start archiving text messages for compliance.
The Best HeyMarket Alternatives: Our Top Picks
There are plenty of HeyMarket alternatives to choose from these days. To help you make the right choice, we tried to take a holistic (and objective) view of the market, assessing the strengths and weaknesses of countless well-known companies.
Here are the top options we recommend considering this year.
1. Clerk Chat: The Best HeyMarket Alternative
There are a few good reasons why Clerk Chat is one of the top HeyMarket competitors. Like HeyMarket, Clerk Chat is more than just a text blast service or an SMS marketing platform.
Clerk Chat is a comprehensive tool for omnichannel business communications. It combines SMS and MMS marketing capabilities with RCS, OTT messaging options, conversational AI agents, and countless integration options. You can even link Clerk Chat with your VoIP ecosystem and numerous collaboration tools, like Microsoft Teams, Webex, or Zoom.
Clerk Chat supports all messaging workflows, from SMS appointment reminders to mass texting campaigns, group texts, and two-way conversations. We also offer access to unique conversational AI tools for 24/7 sales, marketing, customer service, robust analytics tools, and even powerful contact management solutions.
Top Features:
- Countless customizable templates for message campaigns
- Support for multiple communication channels
- Dozens of integration options, including eDiscovery
- Robust analytic and reporting tools
- Conversational AI agents and templates
- Comprehensive compliance solutions
- Dedicated customer support channels
- Advanced segmentation and personalization features
- Campaign and group texting options
Pricing: Clerk Chat users can start with a generous free trial, and then upgrade to premium plans starting at just $9.99 per month, per user.
| Pros | Cons |
|---|---|
| • Access to AI agent templates | • Occasional technical bugs |
| • Extensive omnichannel capabilities | • May have a slight initial learning curve |
| • Integrations with dozens of popular business tools | |
| • Easy-to-use and intuitive | |
| • Exceptional end-to-end support |
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2. MessageDesk: Best for Collaboration
MessageDesk is another great HeyMarket alternative for companies in search of flexible messaging solutions and tools to help unify their teams. It comes packed with great collaboration features, like a shared team inbox and shareable reports.
Although HeyMarket provides access to more omnichannel messaging options, MessageDesk still excels in the SMS landscape. It allows companies to quickly leverage SMS for marketing, sales, and customer service tasks. MessageDesk makes it easy to “SMS-enable” virtually any number, including landline numbers, and offers support to help you set up 10DLC registrations, too.
Plus, although there aren’t a lot of advanced AI capabilities on this platform, you can still access a chatbot that you can install on your website or landing page to collect SMS leads. MessageDesk even makes it relatively easy to segment your audience into specific groups.
Top Features:
- Convenient shared inboxes
- Flexible website chatbot
- Multiple options for business phone numbers
- Message templates and automated workflows
- Text message scheduling
- Contact management and segmentation
- Helpful compliance resources
Pricing: There are no transparent fees on Message Desk’s website – you’ll need to contact the team directly to get a quote based on your business requirements.
| Pros | Cons |
|---|---|
| • Great for team collaboration | • Limited omnichannel features |
| • User-friendly interface for beginners | • No free trial |
| • Strong SMS and MMS capabilities | • Geographical limitations |
| • Helpful automation tools and templates | |
| • Integrated compliance tools |
3. OpenPhone: Best for Small Businesses
We’ve mentioned OpenPhone a couple of times in the past, in our lists of alternatives to Google Voice, and similar platforms. Although other HeyMarket competitors offer slightly more advanced features, OpenPhone is a good option for small businesses that want to combine their business messaging strategy with VoIP and other channels.
With OpenPhone, you can tap into phone capabilities, SMS, and MMS, but you won’t be able to experiment with other channels, like WhatsApp and Facebook. You’ll also be limited in integration options if you don’t want to rely on Zapier connections.
On the plus side, OpenPhone makes it easy to access team collaboration features and tools for call recording and voicemail transcription. So, it could be a good option if you’re looking for a tool specifically designed to improve your customer service with SMS.
Top Features:
- Wide range of flexible business phone numbers
- Voicemail transcription and call recording
- Team collaboration tools (like shared inboxes)
- SMS and MMS support
- Integrations with thousands of apps through Zapier
- Unlimited calling and texting in the US and Canada
Pricing: OpenPhone offers a wide selection of plans, starting with the “Standard” plan for just $15 per user, per month. However, you may have to pay extra for bonus features.
| Pros | Cons |
|---|---|
| • Lots of different business number options | • Lacks advanced capabilities |
| • AI-powered tools for summaries and call subscriptions | • Not the best for omnichannel communication |
| • Easy-to-use interface | • Limited customer support |
| • Unlimited texting and calling in the US and Canada | |
| • Multiple integrations available |
4. SimpleTexting: Best HeyMarket Alternative for Customer Support
SimpleTexting is another company we’ve reviewed multiple times when looking at TextMagic alternatives and similar platforms designed mainly for SMS marketing. When it comes to the top HeyMarket alternatives, SimpleTexting stands out for a few reasons.
First, it supports many messaging options, from automated mass messaging to two-way texting. It also offers companies many integration options, although you will need to rely on Zapier for most connections. However, the biggest benefit of SimpleTexting is that the team delivers consistent seven-day-a-week support to all customers.
No matter what you’re struggling with, from SMS compliance requirements to setting up templates, SimpleTexting’s team is always on hand to help. The biggest problem with this platform is that it lacks advanced features, such as conversational AI or omnichannel campaign management tools.
Top Features:
- Two-way and automated messaging options
- Custom integrations via Zapier
- Unlimited contacts and keywords on every plan
- Intuitive AI-powered message generator
- Integrated compliance tools
- Handy rollover credits to help save you money
- Live customer support is available seven days a week
Pricing: SimpleTexting prices its plans based on the number of messages you need to send each month. Options start at around $39 per month.
| Pros | Cons |
|---|---|
| • Excellent customer support | • Missing some advanced features |
| • Easy-to-use and straightforward interface for beginners | • Pricing can be expensive as your business scales |
| • Unlimited contacts and keywords on every plan | • Few omnichannel options |
| • Built-in compliance tools | |
| • Flexible integrations |
5. EZ Texting: Best for Simplicity
EZ Texting is a HeyMarket alternative that lives up to its name. It comes with many easy-to-use features for bulk messaging, SMS automation, and contact management. You even get an AI tool to help you generate personalized campaign messages.
You can use EZ Texting to mass text without group message host back-and-forth conversations with customers, and even schedule comprehensive campaigns. However, it’s worth noting that you don’t get the best shared inbox with this platform. As you’ll see in our EZ Texting alternatives list, this platform misses out on some key compliance features for specific industries.
On the plus side, EZ Texting offers great contact management tools, in-depth reporting, and analytics to help you optimize your campaigns. You can also integrate the platform with third-party tools (although some alternatives offer more options).
Top Features:
- Mass texting and group texting options
- Two-way conversational texting
- Integrations with other communication tools and CRMS
- Robust analytics and reporting tools
- Convenient message templates
- Helpful contact management tools
Pricing: Users can experiment with the basic features of EZ Texting for free; after that, premium plans start at $20 per month for up to 500 contacts.
| Pros | Cons |
|---|---|
| • Simple, user-friendly interface | • Quite expensive compared to some alternatives |
| • Support for SMS and MMS | • Inconsistent customer support |
| • Effective contact management tools | • Basic collaboration features |
| • Comprehensive automation options | |
| • Seamless integrations with a range of business tools |
6. Textedly: Best Affordable Alternative
Textedly is one of the most popular HeyMarket alternatives we’ve reviewed. Although it’s not advanced as some competing platforms (check out our full Textedly vs HeyMarket comparison here) it is a straightforward and affordable option for small businesses.
Textedly offers many robust SMS and MMS marketing capabilities, including automation tools for creating text drip campaigns and scheduling text messages and customizable templates. You can also use AI to generate campaigns in seconds for different customer groups.
Textedly offers many integration options, with connectors for platforms like Mailchimp, Salesforce, and more. You can even use Textedly for voice-based customer service and email marketing. Unfortunately, you still miss out on advanced tools, like conversational AI for customer service teams and sales campaigns.
Top Features:
- Mass SMS and MMS messaging
- Two-way texting and automated messages
- Comprehensive analytics and reports
- Unlimited contacts on any plan
- Integrations with thousands of apps
- Voice services for omnichannel messaging
- Text-to-pay capability
- AI content generator
Pricing: Beginners can access a 14-day free trial on Textedly. After that, plans start at $26 per month, per user, for up to 600 messages each month.
| Pros | Cons |
|---|---|
| • Reasonably affordable pricing for smaller companies | • Limited advanced features |
| • Scalable contact management | • Basic customer support |
| • Omnichannel capabilities | |
| • Multiple integrations with business tools | |
| • Easy-to-use interface |
7. SlickText: Best for Customer Engagement
If you’re looking for HeyMarket alternatives that will help you do more than just “serve” customers and issue notifications, SlickText is a great choice. This platform might not offer access to all of the same omnichannel marketing options as HeyMarket, but it does have some unique features.
For instance, SlickText can double up as your SMS lead generation software, with tools for designing text-to-win contests and building loyalty programs. You can also use it to send surveys to customers, collect feedback, and offer SMS customer support to buyers.
SlickText benefits from integrations with powerful tools, like Shopify and HubSpot, valuable list growth and segmentation tools, reporting capabilities, and more. You can even use the platforms’ templates to design mobile coupons that increase conversion rates.
Top Features:
- Mass texting and two-way texting
- List building and segmentation tools
- Automated workflows and text scheduling
- Text-to-win coupons and mobile coupons
- Integrated loyalty programs
- Detailed analytics and reporting tools
- Seamless integrations with thousands of apps
Pricing: SlickText offers free access to a basic “demo” version of its platform, while paid plans start at $29 per month for up to 500 messages.
| Pros | Cons |
|---|---|
| • Flexible automation tools | • Slight learning curve for some advanced features |
| • Robust integration options | • Limited customer support availability |
| • Plenty of features for boosting customer engagement | • Prices can be expensive |
| • Great list segmentation capabilities | |
| • Detailed reports and analytics |
8. TextMagic: Best HeyMarket Alternative for A2P Texting
TextMagic is a straightforward and convenient SMS solution for contact centers, customer service teams, sales experts, and more. It gives companies access to a convenient texting app for computer systems and smartphones, making it easy to send out mass messages, create campaigns, and engage in two-way conversations with customers.
Although TextMagic lacks some advanced features, like conversational AI for sales teams, it does offer many benefits to companies considering HeyMarket alternatives. This platform comes with plenty of message personalization and automation options and even allows you to track and monitor SMS deliveries (something HeyMarket doesn’t do).
You can also take advantage of end-to-end support for 10DLC registration compliance, which can be valuable if you use SMS for marketing. Plus, there are options for connecting other channels to your campaigns, like MMS and voice.
Top Features:
- Two-way and automated SMS messaging
- Exceptional templates for A2P messaging
- Flexible automation options
- Thousands of integrations through Zapier
- Custom dynamic fields in texts
- Omnichannel communication options
- Advanced reporting and analytics tools
Pricing: There’s a free trial available for beginners on TextMagic. After that, prices start at around $24.50 for every 500 texts.
| Pros | Cons |
|---|---|
| • Great A2P messaging capabilities | • No advanced AI features |
| • Very easy to use for beginners | • Potential for unexpected charges if you surpass your message limit |
| • Convenient integrations through Zapier | |
| • Lots of personalization options | |
| • Decent customer support |
Choosing from the Best HeyMarket Alternatives
For companies searching for the best HeyMarket alternatives, there are plenty of great options. Whether you’re looking for a tool that can enhance your strategies for improving customer response times with AI or need a platform with omnichannel capabilities, there are countless great competitors to consider.
However, Clerk Chat comes out on top if you want to get the most value out of your messaging strategy. Clerk Chat offers access to more advanced features (like conversational AI!), integration options (like connectors for SMS archiving software), and is compatible with many carriers.
Clerk Chat makes it simple and affordable for any organization to upgrade its sales, marketing, and customer service communication strategies. If you’re ready to upgrade from HeyMarket and unlock the true potential of a world-leading business messaging platform, contact Clerk Chat today.
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