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Alexander Haque Co-Founder at Clerk Chat
Alexander Haque

Co-Founder at Clerk Chat

5 Common Misconceptions About Number Porting

5 Common Misconceptions About Number Porting

Changing Phone Carriers with Confidence: Your Number, Your Choice

It’s time.

You’ve decided to bid farewell to your current phone service provider.

Maybe you found a better deal or enhanced services.

But here’s the catch—you don’t want to part ways with that familiar phone number that has been part of your business identity for as long as you can remember.

This sounds like a job for number porting superheros.

It’s the ticket to carrying your trusted phone number to your new provider, without losing touch with your customers.

However, in the middle of this seemingly straightforward process lurk misconceptions that can cast doubt on your decision-making. And understandably so.

But let’s debunk some of these myths that might be holding you back and give you the clarity needed to confidently make the switch.

Number Porting Takes Forever

One of the most common misconceptions about number porting is that it takes a ridiculous amount of time. However, that’s not entirely true. It could potentially take about a week, but ultimately the length depends on several factors including the carriers, the type of number, and proper documentation.

Mobile numbers, for instance, often have faster porting times compared to landlines or Voice over Internet Protocol (VoIP) numbers. Understanding these nuances helps set realistic expectations for the timing of your number’s migration.

Specialized features can make porting take longer. And in some cases, the process might only take a few hours or even a few business days.

The more prep work done ahead of time, the easier the process will be.

Number Porting Is Too Complicated

Another common misconception about number porting is that it is a complicated process. In general an unfamiliar process might seem overwhelming, so if you don’t know, ask!

Here is a breakdown of the number porting process:

  • Choose a new service provider.
  • Gather all required information. For example, this might include an account number, service address, PINs, etc.
  • Set up your new account with the new service provider.
  • Submit a porting request by contacting the new service provider.
  • Wait for the port to complete.

Communication between the old and new service providers play an important role in the number porting process. Your new provider takes the lead, coordinating with the current custodian of your number. During this transition, there might be a brief period when both providers collaborate to make sure your number finds its new home without disruptions.

Of course, no journey is entirely free of challenges. Common hiccups in the number porting process include delays, incorrect data, locked numbers, or unforeseen technical glitches. Therefore, it’s recommended that you have a clear line of communication with both providers, addressing challenges head-on as they happen.

I Can’t Change Providers and Keep My Number

Of course you can change providers and keep your number. The process is called number portability and according to the Federal Communications Commission (FCC), “Number porting can be done between wireline, IP and wireless providers…You may request service from a different company at any time.”

Although you do need to follow steps (like having your current carrier unlock your number) and have proper account information (like your account number), number portability allows consumers to keep their phone numbers when they switch service providers.

Porting Your Phone Number is Expensive

Contrary to popular belief, number porting doesn’t necessarily translate to drained funds. In many cases, the process is either entirely free or incurs a minimal fee - obviously aside from whatever tier or pricing plan you choose with your new provider.

It’s also important for you to know that if you are charged to port your number, you have the right to ask if fees can be waived or negotiated. Additionally, even if you owe money to the previous company, your old company cannot refuse to port your number once you start the process with a new company.

Most service providers offer number porting as a complimentary service to attract new customers. Regardless, it’s important for you to research the terms and conditions and policies of your current and prospective providers.

I Can Only Port Mobile Numbers

Number porting can be done for mobile phone numbers. That’s correct.

But it’s also possible to port landline and Voice over Internet Protocol (VoIP) numbers.

So, if you have a business landline or VoIP number and you’re switching providers, you can keep the number your customers have become accustomed to. The same applies if you’re a residential user.

Landline number porting follows a process similar to mobile porting, involving coordination between the old and new service providers. Make sure to ask about specific requirements of your landline provider is key to ensuring a smooth transition. And if you’re moving over your VoIP number, check compatibility with the new provider’s infrastructure.

The porting process does provide some flexibility!

Transitioning Your Phone Number with Clerk Chat

Your phone number is more than just digits - it’s your connection to customers, clients, colleagues, contractors. You name it. It’s likely the heart of your business communication.

Here at Clerk Chat, we get it.

It’s important to us to make number porting a breeze for you. If you’re considering a change in providers or platforms, we can help simplify the process.

Intrigued? Schedule a demo to explore how Clerk Chat can facilitate a smooth and stress-free number porting experience across various communication platforms.

  • December 26, 2023