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Alexander Haque Co-Founder at Clerk Chat
Alexander Haque

Co-Founder at Clerk Chat

Clerk Chat is Now on Android and iOS Mobile Phones

Clerk Chat is Now on Android and iOS Mobile Phones

Clerk Chat Mobile App

It’s nice to have options - a little variety. Isn’t it?

Maybe you’re using Clerk with Slack. Or Teams. Or the Web App. Or maybe you’ve been patiently waiting for a mobile-friendly version to arrive.

Well, it’s here, folks!

Android and iOS users now have the convenience of mobile access - you can take your customer service to the next level, no matter where you are.

So, let’s dive in to some of the most commonly asked questions about our new app version as we address everything you need to know to make the most out of our exciting new additions to our platform.

An Introduction to Clerk Chat

Running a small business? Managing a customer support team? Overseeing a leading marketing campaign? Clerk, a conversational messaging platform, makes it easy to stay connected and respond promptly.

  • Like to plan ahead? Schedule a message.
  • Have a high priority conversation? Assign it to a teammate.
  • Juggling customer conversations? Create and organize contacts.
  • Rely on a familiar business line? Now you can use it for SMS, too.
  • Frustrated with expiring verification codes? Try shared 2FA for businesses.

With Clerk, the possibilities are endless - you have all the necessary messaging capabilities right at your fingertips. You can streamline your operations and reduce the time wasted switching between different tools.

What if I’m already using a platform like Slack, Microsoft Teams, or Salesforce, for instance? No problem! Clerk offers seamless integrations by connecting with your existing systems.

And, if you already leverage a communication service provider like Twilio, Bandwidth, Sinch, and Telnyx, you’re still able to utilize your own phone number for SMS and WhatsApp, to engage with your audience effectively. Whether you need to send out marketing messages or share 2FA codes, Clerk enables you to accomplish it all from a single platform.

Clerk Chat - Mobile App
Clerk Chat - Mobile App

Mobile App 101

How do I download and install the mobile app on my device?

It’s so easy! Simply visit the Google Play Store (for Android users) or the Apple App Store (for iOS users). Search for “Clerk Chat” and click on the get/install button. Once you login or register, you’ll have access to its features and functionalities right away.

Can I use the same login credentials as the Web App?

Absolutely! Our mobile app seamlessly integrates with our Web App, allowing you to use the same login credentials across both platforms. This means you can effortlessly transition from web to mobile, and enjoy a unified experience. Skip the separate accounts or additional registration. Who has time for that?

Does the app have all the features available that I currently use on the Web App or via Slack or Teams?

Our mobile app is still in its initial version, so we recommend exploring. Although it may not encompass all the features available on the Web App just yet, you’ll still get a sense of the app’s functionality and benefits, especially when on-the-go. Try sending a message and explore the contacts section. Feeling nervous? Send a message to us: (888) 572-5375. We always respond, so say hi!

Can I access the same data and information on the mobile app as I can on the Web App?

Of course! We’ve worked diligently to ensure a seamless experience across both platforms. Once you log in, you’re welcome to switch between devices while maintaining access to all your important data. We like to stay productive and connected wherever we are - you should, too!

Is there a difference in the user interface or user experience on the mobile app?

It’s a matter of preference and how you prefer to work. The app offers an intuitive interface and simplifies setting up your phone number, whether you’re activating an existing one or obtaining a new number. Once set up, you can immediately send and receive SMS text messages, WhatsApp messages, or share 2FA codes.

Is there a cost associated with using the mobile app?

There are no additional costs associated with the app’s download or usage. Clerk’s pricing is based on the number of users and the specific plan you choose. To get all the nitty-gritty details about our pricing, simply head over to our website and check out our pricing tiers. You’ll find everything you need to know, including how to get started with a free trial.

Is there a tutorial or user guide available to help me navigate and use the mobile app effectively?

We don’t currently have a specific guide dedicated to the mobile app, but we do have alternative resources readily available. Check out our YouTube page - you’ll find a collection of videos that provide insights and quick tutorials related to our app’s functionality. Or, if you prefer, you can always visit our Help Center.

How do we reach you for customer support?

The same way you always have - that hasn’t changed! Text us (888-572-5375) or email us (support@clerk.chat). We’re always a message away.

Getting Started

We make it a breeze.

Simply sign up for an account on the Clerk website or the mobile app, and follow the setup process. All you need is a business email to get going, and once you’re in, you can start customizing your settings, connecting your preferred communication platforms, and configuring the channels you want to utilize.

Clerk makes it easy for beginners to navigate the platform quickly - and we’re always here to help. So, if your team values staying connected, boosting productivity, and providing exceptional customer experiences, download the app. We know you’re curious. 🙂

  • July 1, 2023