Top OpenPhone Alternatives with Comparable Features

If you’re looking for an omnichannel platform for business communications, there’s no denying that OpenPhone has a lot of benefits. This comprehensive cloud-based platform supports voice, chat, business texting services, and more. But you may still want to consider OpenPhone alternatives.

As a next-level VoIP texting solution, OpenPhone is feature-rich, scalable, and flexible, with integrations for countless crucial apps and tools. However, it does lack some capabilities, like advanced conversational AI and end-to-end customer support.

Some customers even complain about poor call quality, hardware support, and limited access to advanced analytics. Fortunately, if you’re ready to upgrade, there are plenty of platforms and apps like OpenPhone you can switch to.

Here we’ll introduce you to some of the top OpenPhone competitors on the market and give you the insights you need to choose the right option for your business.

What is OpenPhone? Features and Benefits

Before we help you find an alternative to OpenPhone, it’s worth defining what this platform is and what it has to offer. OpenPhone is a cloud-based VoIP platform, offering access to mobile, desktop, and web apps for omnichannel communications.

The platform supports shared phone numbers for global teams, calling and messaging for US and Canadian numbers, voicemail transcripts, API solutions and integrations, and more. It even has some great automation capabilities. Key features include:

• Integrations and automations: OpenPhone supports seamless integrations with collaboration tools like Slack, CRM platforms, and other apps. You can also create your own automated workflows with webhooks through Zapier.
• Free calls and texts: No matter which plan you choose, OpenPhone offers free text messaging (SMS and MMS) and calling across the US and Canada. You can also access toll-free numbers in various markets.
• Call recording and analytics: Unlike other companies that charge extra for call recording, OpenPhone includes this feature in all plans. You also get advanced analytics, customizable reports, and metric-tracking dashboards.
• Customer support: OpenPhone’s approach to customer support is excellent, with end-to-end support for all companies. You can get help setting up application-to-person SMS campaigns, porting numbers, and tackling technical issues.
• Business-friendly pricing: OpenPhone offers some of the most affordable rates in the industry, with plans starting at only $15 per month with no hidden fees. That makes it great for smaller businesses with a limited budget.
• Collaboration tools: With OpenPhone, teams can collaborate with custom user groups, AI message responses, internal threads, group messages, and centralized CRM profiles. There are also great access controls for security and compliance.

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Reasons to Consider OpenPhone Competitors

OpenPhone is a popular choice for companies using voice and SMS in business communications. But it does suffer from a handful of limitations, too, particularly for scaling businesses. For instance, only US and Canadian-based calls and texts are free.

Although there are some AI features to explore, you don’t get comprehensive conversational AI tools to help with customer service and sales tasks either. Some of the main reasons you might want to consider switching to an OpenPhone alternative include:

• Feature limitations: Compared to some alternatives, OpenPhone’s feature set is limited. It lacks video calling, basic call routing options, and call monitoring capabilities. There’s no conversational AI for sales and service teams, and there are some integration gaps, too.
• Call quality: OpenPhone can occasionally experience dropped calls, echoing, and poor audio quality. These issues can cause serious problems for customer service teams and make it harder to engage customers.
• Scalability: OpenPhone is primarily designed for smaller companies. If you need advanced features and global reach, there are better options. You might also struggle to make informed decisions with basic reporting on cheaper plans.
• Varied support: Although OpenPhone’s customer support is usually extremely good, it does differ depending on the plan you choose. If you want a dedicated account manager or live chat support, you’ll need to upgrade to a more expensive plan.
• Compliance: While OpenPhone is SOC 2 compliant and offers user role management, it lacks advanced security and compliance features. Features like “audit logs” are only available to enterprise users.
• Integration restrictions: Certain integration options (like connecting the platform with Salesforce) are restricted to customers on higher-tier plans. This could make OpenPhone more expensive for certain businesses.

How to Choose the Right Alternatives to OpenPhone

So, how should you start comparing apps like OpenPhone? Ideally, the best OpenPhone alternatives should give you all the same benefits of the platform, like extensive collaboration tools, flexible number options, and some bonus extras. We recommend focusing on:

• Advanced features: Look for solutions with cutting-edge features, like conversational AI for customer service teams, advanced automation capabilities, in-depth analytics and reporting tools, and routing capabilities for omnichannel communication.
• Integrations: Prioritize OpenPhone competitors that make it easy to connect the platform with your existing tools. For instance, Clerk Chat has a dedicated Microsoft Teams SMS integration, as well as connectors for various CRM, archiving, and collaboration tools.
• Omnichannel capabilities: Look beyond VoIP and SMS features. Find a competitor that supports video conferencing platforms, MMS, RCS, and over-the-top messaging apps like WhatsApp.
• Ease of Use: When switching to an OpenPhone alternative, you don’t want to compromise on accessibility. Look for a platform that’s easy to use, with a unified, straightforward dashboard, clean templates, and drag-and-drop automation capabilities.
• Pricing: Consider pricing carefully. Some options on the list below might be more expensive than OpenPhone, but they could also offer access to more features, like dedicated desktop SMS software or advanced analytics.
• Customer service: Make sure you can rely on your vendor to offer end-to-end support with everything from porting numbers to managing integrations. Comprehensive customer service will ensure you can get the best return on your investment.

The Best OpenPhone Alternatives: 12 Options

Demand for cloud communication platforms and apps like OpenPhone has skyrocketed recently, leading to a wide range of options for business users. We analyzed these options based on OpenPhone’s drawbacks to bring you this comprehensive list.

1. Clerk Chat: The Best OpenPhone Alternative for Messaging

Clerk Chat might be better known as one of the world’s top business messaging platforms, but it supports much more than SMS and MMS. This all-in-one solution transforms SMS marketing strategies with campaign and mass texting capabilities and management, templates, lists and segmentation, and automation capabilities. Plus, its omnichannel abilities are consistent across voice and messaging.

Clerk Chat integrates with various video conferencing platforms, archiving tools, CRM systems, and more. It even has a built-in conversational AI solution that allows companies to experiment with AI-powered SMS messaging, 24/7 customer service campaigns, and robust analytics.

When you’re comparing OpenPhone vs Clerk Chat, you’ll quickly discover that among all other OpenPhone competitors, Clerk Chat offers the best range of features for the lowest price. It even supports unlimited calling and shared phone numbers.

For companies worried about compliance, Clerk Chat can automate 10DLC registration, enable the ability to save conversation logs, provide encryption support, and enable comprehensive user access controls, too. Plus, Clerk Chat is SOC2 Type 2 and HIPAA certified.

Pricing: New users can trial Clerk Chat for free. Paid plans start at $9.99 per month, with support for unlimited messages, bring your own carrier integrations, and 5,000 contacts.

User Rating: 4.8 out of 5 stars on G2

2. Google Voice: Best for Google Workspace Users

If you’ve read our guide to Google Voice alternatives, you’ll know the platform does have some downsides. For instance, if you look at Google Voice vs Clerk Chat, you’ll notice Google Voice has limited global reach, basic SMS features, and fewer integration options.

However, compared to some OpenPhone alternatives, Google Voice has some great benefits, too. It’s incredibly easy to use, reasonably flexible, and affordable. You still get unlimited calling in the US and Canada, as well as SMS and MMS capabilities. Google Voice also offers voicemail-to-text capabilities and access to AI tools powered by Gemini.

Plus, this platform has plenty of great “foundation” features, like integrated ring groups, voicemail, and call forwarding tools. Google Voice also works perfectly alongside other Google Workspace tools, like Gmail and Google Docs.

For small businesses already using Google’s tools for productivity and collaboration, Google Voice could be a great, user-friendly, affordable OpenPhone alternative.

Pricing: Plans for Google Voice start at $10 per user, per month, without international calling capabilities or advanced features like Ring groups.

User Rating: 4.1 out of 5 stars on G2.

3. RingCentral: Fantastic VoIP Reliability

Another excellent option for companies considering alternatives to OpenPhone, RingCentral is a leading cloud-based communications provider, with a range of great tools. The platform supports omnichannel communication, with SMS, voice, video conferencing, and messaging capabilities.

Plus, all RingCentral calling plans come with intuitive features like toll-free numbers, call management tools, and unlimited calling in the US and Canada. You also get some fantastic collaboration tools built in, such as team messaging and document sharing features.

RingCentral is easy to set up and use. It offers a range of AI-powered tools for comprehensive insights into support, marketing, and sales strategies. It also promises users 99.999% uptime and 24/7 support from a dedicated team of technical professionals.

Unfortunately, RingCentral does have some limitations when it comes to sending automated SMS messages, and there are restrictions on how long customers can store conversations for compliance and training purposes.

Pricing: Plans for RingCentral start at around $20 per month for the central VoIP package. Users need to upgrade to the $25 per month plan to access integrations, call recording, and other features.

User rating: 4.0 out of 5 stars on G2.

4. Dialpad: Best AI-Powered OpenPhone Alternative

If you’re looking for OpenPhone competitors that also offer fantastic AI tools, Dialpad is a great choice. In fact, it’s one of the most popular conversational AI platforms for contact center teams. Companies can experiment with custom chatbots and voice bots, intelligent IVR systems, agent assist tools (Copilots), and AI-powered analytics.

Like OpenPhone, Dialpad supports a range of communication channels, including voice, SMS/MMS, live chat, and more. You can also leverage auto-reply text messages for customer service teams, advanced analytics and reports, and integrations with third-party apps.

Unfortunately, like some of the other OpenPhone alternatives we’ve mentioned, Dialpad has some issues. Its messaging features are limited, particularly for marketing teams that need to create comprehensive campaigns.

Integrations can be complex, too. If you need to connect your platform with tools outside of Google Workspace or Microsoft 365, you’ll need a premium plan. Still, Dialpad is easy-to-use, feature-rich (particularly from an AI perspective) and scalable.

Pricing: Dialpad plans start at $15 per month, per user, for the Standard plan, although you’ll need a Pro plan ($25 per month) for CRM integrations.

User rating: 4.4 out of 5 stars on G2

5. Ooma: Best VoIP on a Budget

For small businesses on a limited budget, Ooma is a great OpenPhone alternative. This cloud-based platform comes with all of the core features companies need, such as virtual receptionists, virtual PBX support (ring groups, auto attendants, etc), and support for various types of hardware.

Ooma also includes video conferencing capabilities – something that OpenPhone lacks, and can integrate with various business tools, like Zendesk and Salesforce. The interface is clean and easy to use, and it even supports some legacy capabilities, like paging.

Ooma lacks many advanced features, such as conversational AI for retail teams or advanced workflow automation. There aren’t a lot of tools for building personalized SMS campaigns, and the security features are basic. This might mean Ooma isn’t ideal in a highly regulated industry like the finance or healthcare sectors.

Pricing: Ooma plans start at $19.95 for the “Essentials” package, but you’ll need to upgrade to a more expensive plan for features like SMS and extension monitoring.

User rating: 4.6 out of 5 stars on G2.

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6. 8x8: Fantastic Flexibility for Teams

8x8 is an all-in-one communications platform that offers robust unified communication and contact center tools to companies in various industries. The business messaging capabilities are somewhat limited here, so if you want to use SMS for marketing and customer service, we recommend looking at OpenPhone vs. SimpleTexting, Clerk Chat, or EZ Texting.

However, 8x8 supports simple two-way texting capabilities and a range of voice solutions, like call queues and flexible numbers. You can also take advantage of some excellent AI tools, whether you’re looking for intelligent reporting, chatbots for customer service, or agent assistants.

8x8 benefits from a highly flexible platform, where companies can mix and match modules and features based on their specific needs. Plus, it integrates with tools like Microsoft Teams and Salesforce. It’s also incredibly secure, with end-to-end multi-factor authentication, TLS/SRTP encryption, and various other features.

Pricing: Since 8x8 is a modular platform, you’ll need to contact the team for a quote based on your needed services.

User rating: 4.0 out of 4 stars on G2

7. Nextiva: Best OpenPhone Alternative for Professional Services Teams

Like many other OpenPhone alternatives, Nextiva is a flexible platform focused on customer experience management. The platform offers access to many of the same features as OpenPhone, such as auto-attendants, call routing, and ring groups. It also has far more robust journey orchestration and automation capabilities, designed to boost team productivity.

Plus, Nextiva comes with many features you don’t get from OpenPhone, such as generative AI for creating knowledgebase articles, disaster recovery tools, bot-to-agent-to-bot journeys, and monitoring and coaching tools. There’s even an integrated workforce engagement platform.

Nextiva is easy to use and reliable, with 24/7 live support for all customers. However, you will miss out on some of the more advanced features of a mass texting platform, like campaign creation and management tools. There’s no multi-factor authentication for security either.

Pricing: Nextiva’s Essentials plan starts at $23.95 per month, per user, although there are discounts for companies with additional users.

User rating: 4.5 out of 5 stars on G2.

8. Vonage: Excellent for Customization

A leader in the CPaaS Gartner Magic Quadrant, Vonage is a flexible cloud-based communication platform that offers many features similar to those of companies like RingCentral and OpenPhone. As you’ll see in our Vonage comparison guide, Vonage supports global voice, SMS campaigns, two-way texting, limited group texting, and more.

It integrates with various CRMs and business platforms, and allows companies to manage contacts and track conversations in a centralized ecosystem. Companies can use Vonage for business bulk SMS strategies, customer service, and sales campaigns. There are even dedicated conversational commerce tools available.

Compared to other OpenPhone alternatives, Vonage has strong web, mobile, and desktop apps and an exceptionally easy-to-use interface. You also benefit from pay-as-you-go pricing, so you don’t have to pay for anything more than you actually need. However, Vonage does miss out on some key features, like conversational AI tools.

Pricing: Vonage charges users based on the APIs they need to access. For a comprehensive quote, contact the team.

User rating: 4.3 out of 5 stars on G2.

9. JustCall: Excellent for Local Calling

JustCall is a streamlined, cloud-based business phone system and call center solution, offering access to intuitive voice, texting, and AI features. Companies can use JustCall as an SMS customer service platform, with intuitive tools for scheduling messages and two-way conversations.

Plus, they can use phone numbers worldwide with advanced capabilities, like voicemail, call recording, and call forwarding. JustCall includes an interactive voice response system, skills-based routing tools, and AI solutions for customer self-service.

Unlike some apps like OpenPhone, JustCall has some great outbound calling features, like a simple auto-dialer that automatically contacts customers and connects them to an agent as soon as they pick up. There’s also an automatic customer detail saving feature that stores interaction information on integrated CRMs.

Some features are limited, though. For instance, JustCall lacks advanced conversational AI capabilities, and certain features, like WhatsApp messaging, toll-free numbers, and IVR menus, are limited to users on more expensive plans.

Pricing: Plans start at $19 per month for the Essentials package, but this doesn’t include routing, IVR, call menus, and toll-free numbers.

User rating: 4.3 out of 5 stars on G2

10. MightyCall: Best Telephony-Focused Alternative

If most of your conversations with customers happen via voice, MightyCall is one of the best OpenPhone alternatives. It’s affordable, easy to use, and reliable, with many features baked into every plan. Compared to other OpenPhone competitors, MightyCall focuses mainly on VoIP.

There aren’t really any advanced features for scheduling text messages or sending mass messages to customers. However, you get all the features you need for phone conversations, like advanced routing rules, personalized greetings, voicemail, and call recording.

MightyCall’s plans include AI capabilities, multiple business phone numbers support, and integrations with leading business tools. You can also access an API for custom workflows. Plus, you get in-depth analytics and reporting, live call monitoring, and dedicated supervisor workspaces on more advanced plans.

However, you will need to upgrade to the most expensive plan if you want to take advantage of MightyCall’s predictive dialer and custom integrations.

Pricing: MightyCall plans start at $15 per user per month, making it one of the more affordable options on this list. However, you will need to upgrade for crucial features like analytics and live call monitoring tools.

User rating: 4.5 out of 5 stars on G2.

11. EZ Texting: Best SMS Solution for Small Businesses

If you prefer business messaging to calling for customer support and marketing strategies but don’t need many advanced features, like conversational AI, EZ Texting is a good choice. Designed for smaller companies, this platform comes with various tools for contact management and segmentation, message automation, and mass texting.

EZ Texting supports A2P and two-way text messaging for businesses, and enables access to voice through toll-free and local numbers. Plus, two of the plans come with support for unlimited users, so you don’t have to worry about the platform scaling with your business as you grow.

EZ Texting also integrates generative AI capabilities that can help businesses create personalized SMS marketing campaigns and transactional notifications.

However, as you’ll notice in our OpenPhone vs EZ Texting comparison, EZ Texting is a little more expensive and doesn’t offer a wide range of integration options. You’ll mainly need to rely on Zapier to create connections with existing apps.

Pricing: Plans for EZ Texting start at $20 per month, per user, although this gives you access to a limited number of messaging credits.

User Rating: 4.5 out of 5 stars on G2

12. Grasshopper: Best for Freelancers and Solo Users

Finally, if you’re looking for simple and affordable alternatives to OpenPhone and you don’t need many advanced capabilities, Grasshopper is a good pick. The platform offers access to a range of toll-free and local users and unlimited users on multiple plans.

Users can take advantage of various extensions and integrations, as well as 24/7 support from the customer service team. Grasshopper also comes with a fantastic mobile app, making it great for users who often need to manage communications on the move.

With basic business texting features, voicemail transcription, VoIP, virtual fax, and call forwarding capabilities, Grasshopper is great for smaller teams and freelancers. It even includes a dedicated AI receptionist and call recording features.

However, Grasshopper is limited as a small business text messaging service, and it’s only available in certain regions worldwide. Plus, you don’t get any advanced conversational AI capabilities built in.

Pricing: Plans for Grasshopper start at $14 per month, but you may need to pay extra for messaging credits and advanced features.

User Rating: 4.0 out of 5 stars on G2

Choose the Best OpenPhone Alternative: Clerk Chat

Clearly, business leaders have a lot of options to choose from if they’re looking for reliable OpenPhone alternatives. Whether you’re searching for a reliable SMS service for ecommerce marketing, or a fully-featured contact center platform, there are plenty of solutions out there.

However, Clerk Chat is the ultimate solution if you’re keen to take advantage of the benefits of business messaging, conversational AI, and VoIP in one platform. As a user-friendly toolkit for omnichannel customer communications, Clerk Chat supports sales, service, and marketing teams with cost-effective and scalable features.

With comprehensive automation tools, 24/7 customer service, and robust business insights, Clerk Chat makes it easy to advance your communication strategy.