Ever Wondered Why Your Text Messages Failed to Send?
By Team Clerk Chat
- Published: February 8, 2024
Why is it that my text message failed to send? It’s a common question, and we should wonder why it happens.
We all use text messaging daily. Whether it’s a quick update or a business transaction, the simplicity and accessibility of SMS (Short Message Service) have made it a necessary tool for personal and professional communication.
And we’re all probably taking the reliability of text messaging for granted. So, it can be aggravating when you’re trying to communicate something important or time-sensitive, only to realize your message didn’t go through.
Despite text messaging feeling so simple, numerous factors can contribute to the failure of message delivery. From technical intricacies like NNID (NetNumber Identification) and 10DLC (10-Digit Long Code) issues to more familiar obstacles like carrier-related challenges and rate limits, understanding these dynamics makes errors way less frustrating for anyone reliant on text messaging.
In this article:
- Understanding the Basics of SMS and Why Your Text Message Failed to Send
- 5 Circumstances Leading to Text Message Failures
- Understanding NNID and Net Number
- 10DLC Issues Related to Text Message Delivery
- Rate Limits by Phone Carriers
- Other Circumstances that Cause Text Message Failures
- Troubleshooting and Solutions
- The Complexities of Text Messaging
Understanding the Basics of SMS and Why Your Text Message Failed to Send
Sending and receiving text messages is a straightforward process, but sometimes things can go wrong. If you find yourself wondering, “Why does it look like text messages are not delivering?” there could be a few reasons why. Let’s start with the basics.
How Text Messages Work
When you send a text message, it travels from your phone to your service provider’s network. From there, it is sent to the recipient’s service provider and finally delivered to their phone. If your message failed to send, it could be due to a poor network connection or a problem with your service provider. Other factors, like a full inbox or a recipient blocking your number, can also prevent your message from being delivered. The good news is that most issues can be fixed with some simple solutions.
Common Patterns and Obvious Reasons Why Your Text Message Failed to Send
Text message failures, much like any technological challenge, often reveal themselves through patterns or specific circumstances. Here are some examples:
NetNumber Identification (NNID) and Split Traffic: Text message failures can happen when carriers fail to release the NNID, which could complicate the split between voice and SMS traffic.
10DLC Issues: Messages sent via 10DLC (10-Digit Long Code) may encounter challenges, especially in scenarios where carriers or messaging platforms impose restrictions on usage. This is often a problem when businesses exceed limits or violate compliance standards.
Rate Limits by Phone Carriers: Carriers implement rate limits to manage the flow of messages across their networks. When users or applications reach these limits, it results in temporary restrictions on sending messages.
Hi there!
Thinking about adding texting to your business toolkit?
Let’s see how messaging can help you connect faster, respond smarter, and grow stronger.
What Industry Are You In?
Select your industry from the list below so we can surface real-world examples and practical tips that match your goals.
Use cases
Modernize every aspect of communication with seamless text messaging that works.
Instant lead engagement
"Hi [FirstName], thanks for showing interest in [Product]! Got a quick minute for a chat? Let’s see how we can accelerate your results. 🚀"
Demo scheduling made easy
"Hey [FirstName], let's book a quick [15-minute] demo to show you what [Product] can do. What’s the best time for you? 📅"
Post-sale follow-up & upsell
"Hi [FirstName], how’s [Product] working out for you? We’ve just released a new feature that might fit your needs perfectly. Let me know if you’d like a sneak peek! 💡"
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Policy renewals
"Your auto insurance policy expires on [Date]. Renew now to maintain continuous coverage and save 5% with early renewal discount! Reply YES for details. 🛡️"
Claims status updates
"Your claim #[Number] has been approved and processed. Payment will be issued within 3-5 business days. Questions? Reply HELP to connect with your agent. ✅"
Appointment reminders
"Reminder: Your policy review meeting with [Agent Name] is tomorrow at [Time]. Reply C to confirm or R to reschedule. We look forward to serving you! 📅"
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Quick inquiries
"Your account balance is $50. For more details, reply or call us."
Appointment reminders
"Reminder: Your appointment is tomorrow at 2 PM. Reply C to confirm."
Feedback collection
"How was your recent interaction? Reply with a rating from 1-5."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Investment updates
"Market Alert: Your watchlisted stock XYZ has reached your target price of $150. Log into your secure portal to review your investment strategy. 📈"
Payment reminders
"Your loan payment of $1,248.50 is due in 3 days. Reply YES to process automatic payment from your registered account, or visit [Link] to explore payment options. 🔔"
Security verification
"For your security: We've detected a new device login to your account. Enter code 847591 to verify this attempt, or reply BLOCK to deny access. 🔐"
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Quick Screening
"Hi [Candidate Name], saw your profile for the [Job Title] role. Are you available for a quick 10-min chat this week? - [Your Name], [Company]"
Easy Scheduling
"Reminder: Your interview for [Job Title] is tomorrow at [Time] via [Link/Location]. Looking forward to it! - [Your Name]"
Keep Warm
"Hi [Candidate Name]. We have a new [Job Type] role opening I think you'd like. Interested in hearing more details soon? - [Your Name]"
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Abandoned cart recovery
"Hi [Name]! Looks like you left something in your cart. Complete your purchase in the next 24 hours and enjoy 10% off! [Link]"
Flash sales & exclusive deals
"Limited-time offer! Get 20% off sitewide for the next 3 hours only. Shop now: [Link]"
Order updates & shipping notifications
"Good news, [Name]! Your order #[12345] has shipped. Track your package here: [Link]."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Response time management
"Thanks for reaching out! Our team will assist you within 15 minutes. Your ticket ID is #1234"
Proactive support
"We noticed your delivery is arriving tomorrow. Text RESCHEDULE if you need to change the time."
Follow-up & feedback
"How would you rate your recent support experience? Reply with 1-5 stars. We value your feedback!"
Response time management
"Thanks for reaching out! Our team will assist you within 15 minutes. Your ticket ID is #1234"
Proactive support
"We noticed your delivery is arriving tomorrow. Text RESCHEDULE if you need to change the time."
Follow-up & feedback
"How would you rate your recent support experience? Reply with 1-5 stars. We value your feedback!"
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
On-demand marketing & promotions
"Hey [Name]! Hurry - our flash sale is live now. Score 30% off your next purchase using code SAVE30!"
Critical alerts & crisis management
"Immediate update: All systems will be offline from 10 PM - 2 AM for emergency maintenance. Save your work now."
Seamless customer support & retention
"Hello [Name], we’re looking into your issue #12345. A support specialist will text you shortly - stay tuned!"
Rapid class reminders & updates
"Hi [Name]! Quick heads-up: Our 6 PM Bootcamp is filling up fast. Want to reserve your spot and crush it tonight? Let’s go!"
Membership renewals & upsells
"Hey [Name], your membership is about to expire! Renew today for VIP access to our brand-new training programs and a 10% loyalty discount."
Personal trainer & nutrition tips
"Hey [Name], ready to level up? Our certified trainer just opened a few coaching slots—want in for a personalized workout plan?"
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Voter turnout reminders
"Election Day is almost here! Make your voice heard on November 6. Need help finding your polling location? Reply ‘Location’ to get directions."
Volunteer coordination
"Ready to help out? A new volunteer shift just opened at 3 PM tomorrow. Reply ‘Shift’ to sign up and make a difference in your community."
Event & rally invites
"Join us at City Hall this Saturday for our ‘Community First’ rally. Text ‘Attend’ to RSVP, or reply ‘Info’ for more details."
Tenant Communication
"Hi [Tenant], your rent is due tomorrow. Reply 'PAID' once submitted."
Marketing Campaigns
"New listing! 2BR downtown apt. Reply 'TOUR' to schedule."
Team Coordination
"Staff training tomorrow at 9 AM. Bring your manuals!"
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Promotional offers
"Enjoy 20% off your next meal with us! Use code 'PROMO20' at checkout. Offer valid until [Date]. 🍔"
Reservation reminders
"Your reservation for tonight at 7 PM is confirmed. We look forward to serving you! 🍽"
Customer feedback
"Thank you for dining with us! Please share your feedback at [Link]. Your opinion matters to us. 😊"
Drive More Conversions
"🍕 It's pizza night! Order before 6 PM and get a free dessert. Text 'YES' to claim your code."
Close Deals Faster
"Hi Alex — wanted to follow up on the demo. Any questions before we activate your trial?"
Resolve Issues Quicker
"Hi Sam, your refund has been processed. You should see it in your account in 3–5 business days."
Attendance & reminders
"Hello [Parent Name], this is [School Name]. We noticed [Student Name] is absent today. Please let us know if there’s any update or if we can offer assistance."
Urgent alerts & safety updates
"Important notice: Severe weather expected this afternoon. After-school programs are canceled for student safety. Stay tuned for more updates."
Event announcements & fundraisers
"Join us Friday at 6 PM for our Annual Talent Show! Tickets are free for students; families can purchase at [Link]. Let’s make this event unforgettable!"
Flash sales & exclusive deals
"Hey [Name]! Today only: Buy 1, Get 1 Half-Off on all coffee blends. Pop in before 6 PM and mention this text!"
Personalized customer check-ins
"Hi [Name], how are your new running shoes working out? Ready for a little VIP discount on your next pair?"
Appointment reminders & booking notifications
"Hey [Name], just a friendly reminder for your haircut appointment at 3 PM tomorrow. Reply ‘C’ to confirm or ‘R’ to reschedule."
What’s Next for You?
Now that you’ve seen what’s possible, what would you like to do next?
Book a demo
Want to walk through it live? Book a demo and we’ll show you exactly how our platform can work for your team - from first message to measurable impact.
Learn more
Not ready for a call? No problem. Dive into our feature overview, real customer stories, and practical examples to see how Clerk Chat fits into your workflow.
Explore Our Features
#Subscribe
Get product updates in your inbox
Tutorials, features, and Clerk Chat news delivered straight to you.
5 Circumstances Leading to Text Message Failures
- Insufficient Network Coverage: Text message failures can occur when devices lack adequate network coverage. In areas with weak signals messages may have a hard time being delivered.
- Incorrect Recipient Information: Simple mistakes, like entering an incorrect phone number or selecting the wrong contact, can lead to message failures. Verify recipient info before hitting send.
- Device-Specific Issues: Certain devices or operating systems may encounter compatibility issues, so it’s recommended to keep devices and software up-to-date.
- Software or App Glitches: Bugs or glitches in messaging apps can contribute to message failures.
- Message Content Violations: Messages containing prohibited content, whether due to carrier policies or spam filters, may face delivery challenges. Check necessary guidelines.
By recognizing these patterns and understanding the circumstances that lead to text message failures, users can proactively address issues and enhance the reliability of their messaging experience. We’ll explore many of these in greater detail.
Get your text messages delivered, every time.
Curious? 🤔
Understanding NNID and Net Number
NNID stands for NetNumber Identification. It is a 6-digit number assigned by NetNumber, which includes a country code and service provider ID. It helps identify which carrier manages the number and how to route voice calls and messages. Carriers also use NNID to identify campaign service providers.
When someone makes a call, the NNID helps route the call through the network. Or, when someone sends a text message, NNID helps make sure it reaches the right recipient.
Impact on Text Message Delivery When NNID Is Not Released by Carrier
It’s so important for the carrier to release the NNID, because it affects network function, especially when sending both voice and SMS traffic. If the carrier does fail to release the NNID, it can lead to complications, most likely when it comes to splitting the traffic effectively.
The impact of NNID retention is noticeable during peak usage times or in areas with high network congestion. In these situations, the failure to release NNID may result in delays, dropped messages, a customer not receiving text messages, or even a temporary inability to send text messages. This can be very frustrating for the end user, especially if they have no idea of what exactly NNID is. One of the ways for carriers to address this is prioritizing network management.
10DLC Issues Related to Text Message Delivery
What is 10DLC?
10DLC, short for 10-Digit Long Codes, represents a standardized approach to business communication via SMS (Short Message Service) or MMS (Multimedia Messaging Service) using standard 10-digit phone numbers.
10DLC offers a more affordable and accessible option (in comparison to traditional short codes) for businesses that want to engage with customers using their familiar 10-digit phone numbers while still maintaining compliance and quality.
A couple benefits?
10DLC has become increasingly popular and necessary, especially for businesses who use bulk messaging, marketing campaigns, and other Application-to-Person (A2P) instances.
It’s not just less expensive, it also lets companies send messages, at scale. And in addition, it enhances customer engagement by leveraging familiar long codes - meaning, the customer recognizes the number - which instills a sense of trust among recipients.
Additionally, it allows for improved deliverability, making it an attractive option for organizations looking to enhance their SMS communication strategy.
Instances When 10DLC is the Answer to “Why Aren’t My Messages Delivering?”
While 10DLC offers numerous advantages, there are instances where its usage can contribute to messages not being delivered:
- Carrier Scrutiny and Compliance: Carriers closely monitor the content and behavior associated with messages sent via 10DLC. Failure to adhere to carrier guidelines and compliance standards can lead to message failures. This includes avoiding spam-like behavior, adhering to messaging volume limits, and ensuring the content meets carrier-approved criteria.
- Volume Limitations: 10DLCs are subject to messaging volume limitations imposed by carriers. Exceeding these limits, especially during a sudden surge in message volume, may result in temporary restrictions or failures in message delivery.
- Registration and Approval Delays: Before using 10DLC for messaging campaigns, businesses are often required to register and obtain approval from carriers. Delays in this registration process can hinder message delivery.
- Inconsistent User Opt-In Practices: 10DLC is often used for A2P messaging, which requires user opt-in for communication. Inconsistencies in obtaining proper user consent or changes in opt-in status can contribute to message failures.
Take the time to follow best practices if you actually want to see the benefits of using SMS in your business communication strategy.
Rate Limits by Phone Carriers
Rate limits are a set of rules that restrict the number of messages that can be sent within a specific time frame. These limits, typically the number of messages per second (MPS), are implemented by phone carriers to prevent spamming and ensure that the messaging service remains reliable and secure. Makes sense, right? And it’s something consumers are thankful for.
If you’re wondering how carriers implement rate limits, the answer is: it depends. Some carriers monitor the number of messages sent per number per minute, while others monitor the number of messages sent per campaign or per day.
If you hit the rate limit, which could cause a frustrating user experience, your message delivery may be delayed or even blocked, but it all depends on the carrier and type of message. It’s worth finding out your carrier’s specific rate limits and then monitoring your usage to avoid the concern of whether or not your customer received the text.
Other Circumstances that Cause Text Message Failures
You must know the feeling when you send a text and receive the red error message. It’s a common issue that can happen to anyone, regardless of their tech-savviness, and there are many factors that can contribute to this problem.
Network Coverage and Connectivity
If you see your SMS is not delivering, check if you have a stable internet connection. Sometimes, there may be a network outage in your area, which can temporarily disrupt connectivity. Other times, there might be tower maintenance happening that could affect your ability to send messages. If the problem persists, it’s always a good idea to check online for any reports or lists of known network problems in your area.
Device-Related Issues
It’s frustrating when you’re sitting on an undelivered text message. This can happen due to problems with either the sender or recipient’s device. If this happens frequently or you notice a pattern, keep this information handy, as it can help identify whether it’s a device or network issue.
If the issue is coming from your device, here are a few common causes:
- it’s possible you’re low on storage space or there may be a software glitch. You can also check that your operating system is the most up-to-date available version.
- Double check to confirm that your device is connected to a cell signal or Wi-Fi.
- If you’re using a device with a SIM card, it must be properly installed in order for it to work and for you to be able to send or receive text messages.
A quick DIY fix might be restarting your device, checking for updates, or clearing your messages cache.
User-related Factors
One of the most common answers to “why are my text messages not going through” is incorrect recipient information. Always double check your contact’s information, like a phone number, because typing in the wrong digits can lead to a message that failed to send.
And, if you accidentally just send to the wrong recipient all together, you won’t even know if the message went through because what are the odds the person would let you know you reached the wrong person. So, just take a moment to make sure you have the right information to avoid failed messages.
Messaging App Problems
Cell phone app stores give you the option to automatically or manually update. If your phone is set to manual, there’s a good chance you’re running on an outdated or incompatible messaging app.
It’s also important to be aware that outdated apps may not have the necessary updates or security in place, causing them to malfunction. Incompatible apps, on the other hand, may have bugs or crashes that prevent messages from being delivered. So when you do choose an app, make sure it’s compatible with your device so that you know it’s a reliable messaging tool. Then, there’s less of a chance to worry about text messages not delivered.
Troubleshooting and Solutions
It’s a good feeling when you can problem solve on your own. Luckily there are some basic steps you can take to avoid your text messages not being delivered.
- Check signal strength and connectivity, and if necessary move to a different location. If you’re inside, try connecting to Wi-Fi. Some devices come with apps that help check signal strength.
- Restart or reset the device: Restart your device to resolve any potential issues that may have been causing a “text messages not delivered” error. Some devices require you to press and hold the power button. Once the device is turned off, it’s recommended to wait 10 seconds before powering it back on again. If restarting doesn’t fix the issue, you may try performing a reset, which would require you to first backup your data.
Restart your device to resolve potential issues that may have been causing your text messages not to be delivered.
- Update software and apps: make sure you regularly update your software and apps (super easy to do!) to avoid potential issues such as a text message sent but not delivered.
- Clear cache and data: this can help fix any glitches or bugs that may be causing the problem. This is usually done through storage settings.
The Complexities of Text Messaging
There’s a lot more to sending a text message than we all might think. From network identifiers to message rate limits, several factors can explain why your text message failed to send.
Sometimes carriers fail to release the NNID, or sometimes your message content doesn’t meet the carrier-approved criteria. Sometimes you send too many messages in a short period, and hit the limit.
When these things happen, your message might not make it to its recipient.
By understanding the reasons behind text message failures, you can improve the reliability of your messaging. The next time your text fails to send, you’ll know exactly what to do.
Schedule a demo to see our effective messaging solution in action and ensure your texts always reach their destination. Avoid worrying about why your text message failed to send.
In this article:
- Understanding the Basics of SMS and Why Your Text Message Failed to Send
- 5 Circumstances Leading to Text Message Failures
- Understanding NNID and Net Number
- 10DLC Issues Related to Text Message Delivery
- Rate Limits by Phone Carriers
- Other Circumstances that Cause Text Message Failures
- Troubleshooting and Solutions
- The Complexities of Text Messaging
Ready to use your business number for text messaging?
Thousands of businesses are already experiencing the power of conversational messaging through SMS. Join us. Free trial and paid tiers available.
Get Started#Subscribe
Get product updates in your inbox
Tutorials, features, and Clerk Chat news delivered straight to you.