The 5 Best TextMagic Alternatives for Business SMS

Whether you’re using SMS to enhance customer experiences, accelerate customer service, or boost the impact of your marketing campaigns, the right software goes a long way. Tools like TextMagic offer an all-in-one solution for managing marketing campaigns, reminders, notifications, internal staff communication and even two-way SMS chats.

However, while TextMagic is a popular, relatively affordable tool for many companies, it’s not right for everyone. Many TextMagic alternatives offer more advanced features, like built-in AI capabilities, better controls for SMS compliance, and even more flexibility via integrations.

With that in mind, we’ve created this list of the top TextMagic alternatives to consider, if you’re looking for a platform that delivers more than TextMagic can offer.

Why Consider TextMagic Alternatives?

There are a lot of things to love about TextMagic. It’s user-friendly, and flexible, with a range of features for automated A2P messaging, and conversational SMS. In fact, this platform has earned an average 4.5 star rating across numerous review sites.

However, there are benefits to considering TextMagic alternatives for instance, many companies discover TextMagic isn’t suitable for their needs thanks to:

• Limited features: Certain valuable features, like group texting, or AI-powered SMS capabilities are sorely missing from TextMagic. There are very few team collaboration tools, and your automation options are extremely limited too.
• Customer support: Based on some of the reviews we’ve read, TextMagic can take a long time to respond to customer support requests. That’s not ideal when your business is reliant on SMS to run effective marketing campaigns or offer fast-paced customer service.
• Pricing: Due to its pay-as-you-go model, TextMagic can become less affordable for scaling businesses over time. You can end up spending hundreds, or even thousands of dollars on your marketing and sales campaigns.
• Poor reporting features: Though there are analytics and reporting tools included on TextMagic, they’re very basic compared to what you’d get from alternatives like Clerk Chat, or SimpleTexting.

What to Look for in the Best Alternatives

If you’re looking for TextMagic alternatives, the key to an effective SMS platforms comparison, is searching for solutions that offer similar features to TextMagic, while also solving some of the major challenges you’ll face with the platform. For this list, we focused on:

• Ease of use: A great SMS platform should be straightforward, convenient, and easy to use, even when you’re designing comprehensive automated campaigns. We looked at tools with drag-and-drop workflows, pre-built templates, and handy user guides.
• Pricing: While you do get what you pay for with most software tools, the best SMS solution should be able to adapt to your budget. We considered the “total cost of ownership” for each platform we evaluated below, to ensure you’ll get great value for money.
• Integrations: Access to a wide range of SMS integrations is crucial for unifying your technology stack, improving productivity, and maintaining visibility into your data. We looked at both native integration and API options.
• Scalability: A great SMS platform should scale seamlessly with your business, accommodating endless new numbers and users, as well as offering access to advanced features, like AI text campaigns.
• Customer support: Since poor customer support is an issue for a lot of companies searching for TextMagic alternatives, we prioritized excellent service when analyzing our competitors. All of the platforms below go above and beyond to support their customers.

The Top 5 TextMagic Alternatives

Notably, while the right TextMagic alternative for you will depend on your specific requirements in terms of features, budget, and integrations, we tried to find something suitable for companies of every size, in all industries. Let’s dive into your options.

1. Clerk Chat: The Best TextMagic Alternative

We’re not just being biased; we have good reasons for choosing Clerk Chat as the top option in this list of TextMagic alternatives. Clerk Chat isn’t just another SMS platform, it’s a comprehensive suite of tools designed to transform how your business communicates.

Clerk Chat features range from intuitive templates for automated marketing campaigns to AI-powered solutions for optimizing your marketing return on investment. You can create and send bulk campaigns with ease, design multi-faceted custom workflows, and even create dynamic cohorts.

Plus, unlike many other SMS tools, Clerk Chat helps you to preserve compliance with industry standards, offering end-to-end encryption, access controls, and integrations with popular archiving tools. Speaking of integrations, the platform can seamlessly connect with thousands of other business tools in seconds – we even offer a fantastic MS Teams SMS integration option.

Key Benefits:

• Integrated AI-powered tools for marketing and customer service
• Robust end-to-end analytics and custom reports
• Huge range of integration options
• Comprehensive control over communications compliance
• Intuitive automated workflows and templates
• Advanced audience segmentation tools

Pricing: Clerk Chat offers a generous free plan, with various premium options to choose from, starting at just $9.99 per seat, per month.

2. OpenPhone: Best for Simple SMS and Calling

OpenPhone is exactly what it sounds like, a simple cloud-based platform offering convenient texting and business phone capabilities. Like Clerk Chat, Open Phone offers access to multiple phone numbers, unified views for texts and calls, and AI-powered solutions.

The AI-powered tools can even create automatic call transcripts and summaries on your behalf. Although OpenPhone is a little pricier than some TextMagic alternatives, it does offer a great user-friendly experience. The biggest downside is you won’t get as many integration options, or as much support with SMS compliance as you would from Clerk Chat.

Still, for smaller businesses with basic calling and texting needs, OpenPhone is a good choice. Check out our list of OpenPhone alternatives, if you need something a little more robust.

Key Benefits:

• Cloud calling and texting in one platform
• Flexible international phone numbers
• Integrated AI (though features are limited on some plans)
• Included productivity and collaboration tools
• Group messaging and call forwarding
• Integrations with a decent selection of business tools

Pricing: Prices for OpenPhone start at $15 per month, per user, when billed annually. However, if you want to access advanced analytics and reporting, as well as automatic call recording, you’ll need at least the $23 per month Business plan.

3. SimpleTexting: Best for Customer Support

We’ve reviewed SimpleTexting, even comparing it to other TextMagic Alternatives. Compared to many solutions, SimpleTexting is very user friendly, and offers a fantastic range of features for an affordable price.

You can create SMS marketing campaigns, engage in two-way chats with your customers, and even take advantage of text-to-landline and toll-free numbers. SimpleTexting comes with more than 35 features to explore, including analytics and reporting on every plan.

It can also integrate with a wide range of apps, although you’ll need a Zapier account to leverage most connection options. On the plus side, you do get live support 7 days a week, and enterprise-grade deliverability – two areas TextMagic struggles with. Check our full TextMagic vs SimpleTexting overview here for more information.

Key Benefits:

• Excellent customer support
• High deliverability rates and security
• Two-way and mass messaging options
• Advanced audience segmentation
• Opt-in forms and pop-ups included
• API access for integrations
• Included reporting and analytics

Pricing: SimpleTexting estimates your average monthly price for you, based on the number of messages you need to send. Most plans start at around $39 per month, with extra fees for additional users and advanced features.

4. HeyMarket: Best for Omnichannel Messaging

HeyMarket is another popular choice among TextMagic alternatives, offering access to a unified inbox for advanced texting strategies. The platform is packed with features to enable conversations with customers, mass SMS campaigns, and even call forwarding functionality.

You also gain access to intelligent automation and reporting tools, and AI-powered features on certain plans. One great thing about HeyMarket is that it offers comprehensive enterprise-grade administrative controls, for peace of mind, though it doesn’t offer as many archiving integrations as Clerk Chat.

On the plus side, HeyMarket does integrate with a lot of other popular business tools, such as Salesforce, and comes with a flexible API. You also get support for unlimited contacts on all plans, so there’s no limit to how much your business can scale.

Check our full HeyMarket vs TextMagic review here.

Key Benefits:

• 2-way messaging and mass SMS options
• Integrated AI tools for summarization and transcription
• Advanced analytics and reporting on most plans
• Integrations with various other business tools
• Shared inbox for conversation management
• Handy templates and tags

Pricing: Prices for HeyMarket start at $19 per month for the “Standard” plan, which enables access to the platform for 2 users. You can add additional users to the mix for another $19 per month however. Keep in mind, you’ll also pay $0.03 for each message segment you use.

5. EZ Texting: Best for Automated SMS Marketing

Finally, last but not least, EZ Texting is a user-friendly SMS marketing solution, combining convenient opt-in tools, management features for unlimited contacts, and message automations. You also get handy reports to help you track the results of every SMS campaign.

This platform is best-suited for companies that want to communicate with their customers in mass, through automated drip campaigns. There are even AI tools that can help compose messages for you. However, there are fewer features available for conversational messaging and AI customer service.

EZ Texting can be a little more expensive than other TextMagic Alternatives too, and there’s no free plan for beginners, although you can save 20% if you pay for your subscription annually.

Key Benefits:

• Included AI tools for message composition
• User-friendly interface for beginners
• Included reporting and analytics
• Flexible textable numbers
• Lightweight CRM for contact management
• MMS support with an integrated image editing tool

Pricing: Prices for EZ Texting start at $20 per month (billed annually), with a local textable number and 6,000 yearly credits. Your price will increase depending on the volume of texts you send, the type of text (SMS or MMS) and your number of contacts.

Overview: TextMagic Alternatives Side by Side

Choose Clerk Chat: The Best TextMagic Alternative

Ultimately, the best TextMagic Alternative for your needs will depend on a range of factors. However, if you’re looking for a broad selection of powerful features, affordable pricing, and state-of-the-art AI and automation tools, Clerk Chat is the top choice.

Clerk Chat side-steps the limitations of other TextMagic Alternatives, combining ease of use and compliance, with cutting-edge technology and endless customization options. There’s even an incredible free plan available for smaller businesses.

Reach out to our team for more insights into the benefits of Clerk Chat for SMS marketing and customer service, or get started with a free plan today.