BICS & Clerk Chat

BICS, or Belgacom International Carrier Services, is used for providing global wholesale carrier services, including voice, messaging, and data services, to communication service providers. It enables international connectivity and interoperability through its extensive network infrastructure, supporting services like international voice calls, SMS, roaming, and mobile data. BICS plays a crucial role in facilitating seamless global communication for mobile operators, fixed-line providers, and digital service providers.

Yes, you can enable SMS on BICS phone numbers using Clerk Chat, allowing for seamless messaging integration with platforms like Slack, Microsoft Teams, and Salesforce.

To connect BICS to Microsoft Teams, you need to set up Direct Routing, which allows you to use your own telecom services with Microsoft Teams. First, you need to ensure that you have a Microsoft 365 subscription that includes Teams and the necessary licenses for Phone System and Direct Routing. Next, you must configure a Session Border Controller (SBC) that is certified for Microsoft Teams to act as an intermediary between BICS and Teams. You'll need to work with your SBC provider to establish a connection to BICS's network. After configuring the SBC, you'll need to set up the necessary DNS records and configure the SBC in the Microsoft Teams admin center. This involves creating a voice routing policy, PSTN usage records, and voice routes that direct calls from Teams to the SBC and then to BICS. Finally, test the configuration to ensure that calls can be made and received through BICS using Microsoft Teams.

Yes, BICS works with Microsoft Teams. They provide services that enable Microsoft Teams users to connect and communicate globally, leveraging BICS's extensive network and connectivity solutions.

BICS leverages its extensive global network and direct connections with mobile operators to ensure high deliverability rates for SMS marketing campaigns. The company uses advanced routing algorithms and real-time traffic monitoring to optimize message delivery paths, reducing latency and minimizing potential delivery failures. Additionally, BICS employs sophisticated filtering mechanisms to detect and mitigate spam, ensuring that legitimate marketing messages reach their intended recipients without being flagged or blocked. This robust infrastructure, combined with compliance with international messaging standards and regulations, helps businesses achieve reliable and efficient SMS marketing outreach.