Optus & Clerk Chat
Optus, a leading telecom provider, offers robust mobile and internet services. Integration with Clerk Chat enhances customer engagement through seamless, real-time communication, ensuring efficient support and connectivity for businesses and individuals alike.
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What is Optus?
Optus is a leading telecommunications service provider in Australia, known for its robust network coverage and innovative services. Offering a wide range of mobile, internet, and entertainment solutions, Optus ensures seamless connectivity for both individual and business customers. Key features include high-speed 5G network, flexible data plans, and comprehensive customer support. Optus also provides advanced security measures to protect user data and enhance privacy.
How Clerk Chat integrates with Optus
Clerk Chat seamlessly integrates with Optus, enhancing communication capabilities for businesses. By leveraging Optus’s reliable network, Clerk Chat ensures instant, secure messaging and efficient customer interactions. Benefits include:
- Real-time SMS notifications.
- Automated customer service responses.
- Enhanced data security.
- Simplified setup and management. This integration allows businesses to optimize their communication strategies, reducing response times and improving customer satisfaction.
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Integrate the leading messaging channels on your existing business numbers
Using the same number, you can instantly send and receive messages across multiple-channels. You don't need a developer, extensive Zapier connections or integrations.
WhatsApp
Customers can lookup your business and instantly start a conversation.
SMS
Enable the most versatile communication method today.
RCS
A modern messaging protocol that upgrades traditional SMS.
iMessage
Apple’s native messaging service now available for your business.
Trusted by 1000+ brands
From startups to the Fortune 500, Clerk Chat is the most compliant and intuitive way for your team to unlock conversational messaging.
Jeff GelwixPresident @ Sonic Drive-in
Clerk Chat is a beautifully built solution that is flexible, customizable, intuitive, and perfect for collaboration. We love the Clerk Chat platform, but what we love even more is how amazing and caring the team behind it is.
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Cruz M.Professional Independent Marketer
As a marketing professional, I had trouble communicating with my contractors because we used Slack and Teams, but they weren't always online. I spent months looking for a tool to help me send text messages or WhatsApp messages to them so they could log in to Zoom and Google Meets. Plus, Clerk Chat also allows me text my clients that I have on HubSpot CRM.
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Katrina BoganyPresident of Fab Finishes, Inc.
Clerk Chat is truly the missing piece of the puzzle with Teams! It makes Teams a complete communications solution, by adding the vitally important SMS texting functionality to the platform. In addition, Clerk Chat’s support is excellent.
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#FAQ
Have questions? We've got answers.
Find what you need quickly and clearly with our most frequently asked questions.
Optus is one of the largest telecommunications companies in Australia, providing a wide range of services including mobile, fixed line, broadband internet, and television. It operates as a subsidiary of Singtel, a major telecommunications conglomerate based in Singapore. Optus serves both residential and business customers, offering various plans and packages to meet different communication needs.
Optus is used for providing a wide range of telecommunications services, including mobile phone services, fixed line telephony, broadband internet, and digital television. As one of the largest telecommunications companies in Australia, Optus serves both individual consumers and businesses, offering voice, data, and internet solutions to meet various communication needs.
Yes, you can enable SMS on Optus phone numbers. Optus provides SMS services that allow you to send and receive text messages using their network. If you have any issues or need specific instructions, you may contact Optus customer support for assistance.
To connect Optus to Microsoft Teams, you need to integrate Optus' telephony services with Microsoft Teams through a Direct Routing setup. This involves configuring Optus as your Session Border Controller (SBC) provider. First, ensure that your Optus account is enabled for Direct Routing. Next, set up an SBC that is certified for Microsoft Teams and configure it to handle call traffic between Optus and Teams. Once the SBC is properly configured, you'll need to create and assign voice routing policies in the Teams admin center to direct calls through the Optus network. This setup typically requires coordination with Optus for the necessary telephony details and assistance with the SBC configuration to ensure seamless integration.
Yes, Optus works with Microsoft Teams. Optus offers solutions that integrate with Microsoft Teams to enhance communication and collaboration for businesses. This includes services like Direct Routing, which allows organizations to use Optus' network for making and receiving calls through Microsoft Teams.
To ensure your SMS marketing campaigns comply with Optus regulations and guidelines, you need to follow several key practices. First, always obtain explicit consent from recipients before sending marketing messages, adhering to the Australian Spam Act 2003. Make sure to provide a clear and easy opt-out mechanism in every message, such as a reply "STOP" option. Additionally, avoid sending messages during unsociable hours, typically between 9 PM and 8 AM. Ensure that your content is truthful and not misleading, and avoid using prohibited content such as adult services or gambling promotions without appropriate permissions. Finally, regularly review Optus's terms and conditions as well as any updates on their official website to stay compliant with any changes in their policies.
