Optus & Clerk Chat

Optus is one of the largest telecommunications companies in Australia, providing a wide range of services including mobile, fixed line, broadband internet, and television. It operates as a subsidiary of Singtel, a major telecommunications conglomerate based in Singapore. Optus serves both residential and business customers, offering various plans and packages to meet different communication needs.

Optus is used for providing a wide range of telecommunications services, including mobile phone services, fixed line telephony, broadband internet, and digital television. As one of the largest telecommunications companies in Australia, Optus serves both individual consumers and businesses, offering voice, data, and internet solutions to meet various communication needs.

Yes, you can enable SMS on Optus phone numbers. Optus provides SMS services that allow you to send and receive text messages using their network. If you have any issues or need specific instructions, you may contact Optus customer support for assistance.

To connect Optus to Microsoft Teams, you need to integrate Optus' telephony services with Microsoft Teams through a Direct Routing setup. This involves configuring Optus as your Session Border Controller (SBC) provider. First, ensure that your Optus account is enabled for Direct Routing. Next, set up an SBC that is certified for Microsoft Teams and configure it to handle call traffic between Optus and Teams. Once the SBC is properly configured, you'll need to create and assign voice routing policies in the Teams admin center to direct calls through the Optus network. This setup typically requires coordination with Optus for the necessary telephony details and assistance with the SBC configuration to ensure seamless integration.

Yes, Optus works with Microsoft Teams. Optus offers solutions that integrate with Microsoft Teams to enhance communication and collaboration for businesses. This includes services like Direct Routing, which allows organizations to use Optus' network for making and receiving calls through Microsoft Teams.

To ensure your SMS marketing campaigns comply with Optus regulations and guidelines, you need to follow several key practices. First, always obtain explicit consent from recipients before sending marketing messages, adhering to the Australian Spam Act 2003. Make sure to provide a clear and easy opt-out mechanism in every message, such as a reply "STOP" option. Additionally, avoid sending messages during unsociable hours, typically between 9 PM and 8 AM. Ensure that your content is truthful and not misleading, and avoid using prohibited content such as adult services or gambling promotions without appropriate permissions. Finally, regularly review Optus's terms and conditions as well as any updates on their official website to stay compliant with any changes in their policies.