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Alexander Haque Co-Founder at Clerk Chat
Alexander Haque

Co-Founder at Clerk Chat

  • Swisscom logo
  • Clerk logo

Swisscom & Clerk Chat

Swisscom, Switzerland's leading telecom provider, offers robust mobile services. Integrating with Clerk Chat enhances customer support by enabling seamless, real-time communication, boosting user engagement, and ensuring reliable, efficient service delivery.

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  • What is Swisscom?

    Swisscom is a leading telecommunications service provider in Switzerland, offering a comprehensive range of services including mobile, fixed network, Internet, and digital TV. Known for its high-quality network coverage and innovative solutions, Swisscom ensures reliable connectivity and exceptional customer service. Key features include robust data security, extensive roaming agreements, and advanced 5G capabilities, making it a preferred choice for both personal and business communication needs.

    Alexander Haque Co-Founder at Clerk Chat
    Alexander Haque

    Co-Founder at Clerk Chat

  • How Clerk Chat integrates with Swisscom

    Clerk Chat seamlessly integrates with Swisscom, enhancing customer interactions and support efficiency. This integration allows businesses to:

    • Send and receive SMS directly within the Clerk Chat platform
    • Utilize Swisscom’s superior network reliability for uninterrupted messaging
    • Access detailed message logs and analytics for better customer insights
    • Benefit from Swisscom’s robust security features to protect sensitive communication By leveraging Swisscom’s extensive infrastructure, Clerk Chat users can provide faster, more reliable responses, ensuring a superior customer experience.

Integrate the leading messaging channels on your existing business numbers.

Using the same number, you can instantly send and receive messages across multiple-channels. You don't need a developer, extensive Zapier connections or integrations.

  • iMessage
    iMessage

    Apple’s native messaging service now available for your business. Allow your customers with iPhones to message your verified number and give them the ‘comforting blue’ feeling we all love.

  • WhatsApp
    WhatsApp

    With over 2 billion users, WhatsApp gives your global customers a practical way to communicate with your business. Customers can lookup your business and instantly start a conversation.

  • SMS
    SMS

    The original messaging protocol that works across all devices. More personal than email, high open and response rates from customers, enable the most versatile communication method today.

  • RCS
    RCS

    Android’s latest messaging service built by Google. Allow your customers to message with the future of SMS - RCS - with the ability to send dynamic multimedia messages and conversations.

Trusted by 1000+ Brands

From startups to the Fortune 500, Clerk Chat is the most compliant and simple way for your team to unlock conversational messaging, bridging customers, desk-less workers, staff and everyone in between, all within your organization.

  • Remax
  • 2nd Address
  • Itv
  • Slack
  • Samsung Next
  • Sonic
  • Zipcar
  • Canva
  • brand

Helpful Answers

We know there's a lot to learn and read about all that Clerk can do.
Here are some of the most frequently asked questions.

  • Swisscom is a major telecommunications provider in Switzerland, offering a range of services including mobile and fixed-line telephony, internet, digital television, and IT services. It is the largest telecom company in Switzerland and serves both residential and business customers. Swisscom is known for its high-quality network infrastructure and innovative solutions in the telecommunications sector.
  • Swisscom is used for providing a wide range of telecommunications services, including mobile and fixed-line telephony, internet access, digital television, and IT services. It serves both residential and business customers, offering connectivity solutions, cloud services, and network infrastructure. Swisscom is also involved in providing innovative digital services and solutions to enhance communication and data management for its users.
  • Yes, you can enable SMS on Swisscom phone numbers. Swisscom, as a telecommunications service provider, supports SMS functionality for sending and receiving text messages. This service is typically available on most mobile plans offered by Swisscom.
  • To connect Swisscom to Microsoft Teams, you will need to use a Direct Routing configuration. Direct Routing allows you to connect your Swisscom telephone lines to Microsoft Teams, enabling Teams users to make and receive calls through the Swisscom network. You will need a Microsoft 365 or Office 365 subscription that includes Microsoft Phone System and a Session Border Controller (SBC) that is certified for Direct Routing. The SBC acts as a bridge between the Swisscom network and Microsoft Teams. You will need to configure the SBC with the necessary Swisscom SIP trunk details and ensure it is properly set up to route calls between the two systems. Once the SBC is configured, you can set up voice routing policies and dial plans within the Microsoft Teams admin center to direct calls appropriately. It's advisable to work with Swisscom or a certified partner to ensure all configurations are done correctly and to troubleshoot any issues that may arise during the setup process.
  • Yes, Swisscom works with Microsoft Teams. They offer integration services that allow businesses to use Microsoft Teams for communication and collaboration while leveraging Swisscom's telephony services. This enables users to make and receive calls through the Microsoft Teams interface using Swisscom's network.
  • To ensure that your SMS marketing messages comply with Swisscom's guidelines and regulations, you need to adhere to several key practices. Firstly, always obtain explicit consent from recipients before sending promotional messages. This can be achieved through opt-in mechanisms such as web forms or text-to-join campaigns. Secondly, provide clear and easy opt-out options in every message, allowing recipients to unsubscribe at any time. It is also crucial to avoid sending messages during inappropriate hours, respecting the local time zone of your recipients. Additionally, make sure your content is relevant and not misleading, and avoid using prohibited content such as adult material or illegal substances. By following these practices, you can maintain compliance with Swisscom's guidelines and improve the effectiveness of your SMS marketing campaigns.

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