Symbio & Clerk Chat

Symbio is a telecommunications service provider that offers a range of voice, messaging, and communication solutions to businesses and service providers. It enables companies to integrate and manage communication services such as voice calls, SMS, and other messaging capabilities through its advanced technology infrastructure and APIs. Symbio focuses on delivering reliable, scalable, and high-quality communication services to enhance connectivity and operational efficiency for its clients.

Symbio is a telecommunications service provider used for delivering voice, messaging, and cloud communications solutions. It offers services such as VoIP (Voice over Internet Protocol), SIP trunking, and unified communications to businesses, enabling them to manage their communication needs efficiently and cost-effectively. Symbio's platform is designed to support the integration of telephony services into various business applications and workflows, enhancing overall communication capabilities.

Yes, you can enable SMS on Symbio phone numbers.

To connect Symbio to Microsoft Teams, you need to configure Direct Routing, which allows Microsoft Teams to use Symbio as its telephony provider. Start by ensuring you have the necessary Microsoft 365 licenses for Teams Phone System. Obtain the required details from Symbio, including the SIP trunk information. Set up a certified SBC (Session Border Controller) that Symbio supports and configure it to work with both Symbio and Microsoft Teams. In the Microsoft Teams admin center, configure voice routing policies, PSTN usage records, and create a voice routing policy that directs calls to your SBC. Finally, assign the voice routing policy to users in Teams to enable calling through Symbio's network. It is advisable to follow detailed documentation or work with a certified Microsoft partner to ensure proper integration and configuration.

Yes, Symbio works with Microsoft Teams by providing Direct Routing services, which allow businesses to use Microsoft Teams as their primary phone system.

Symbio leverages robust carrier relationships and advanced routing technologies to ensure high deliverability rates for SMS messages. By utilizing direct carrier connections and intelligent routing algorithms, Symbio minimizes latency and maximizes the likelihood that messages reach their intended recipients promptly. This reliable delivery mechanism is crucial for SMS marketing campaigns where timing and consistency play pivotal roles in engagement and conversion rates. Additionally, Symbio employs comprehensive monitoring and reporting tools that allow businesses to track the performance of their campaigns in real-time, providing insights into delivery rates, engagement metrics, and potential issues.