Case Studies

• Dispatch & Logistics

J.B. Hunt Transport Services is one of North America's largest supply chain solutions providers. With over 22,500 drivers and 33,600 employees, coordinating real-time communication across multiple divisions was a massive challenge. Clerk Chat for Microsoft Teams replaced fragmented tools with a unified SMS platform, enabling nearly 3 million messages across hiring, maintenance, load status, and consumer engagement.

• Nonprofit

YMCA of Northern Utah keeps parents happy with instant updates — 50+ staff sending 40K messages monthly through one platform.

• Finance

Choreo, a wealth management firm, is trusted by more than 7,000 clients across 40+ locations nationwide. With billions in assets under advisement, Choreo’s mission is to support the well-being of its clients, their families, and their communities through proactive financial planning.

• Software

Clerk Chat is a leading customer experience platform. In this internal case study, we show how we used our own product and AI Agents to transform our support operations, achieving an 80% support ticket deflection rate. This enabled us to scale to thousands of users with minimal human support, driving both efficiency and customer satisfaction.

• Healthcare

Audiology Island is a place where lives are transformed. From helping children hear their parents' voices clearly for the first time to guiding adults in rediscovering the joy of conversation, Audiology Island's team is dedicated to providing personalized care. But in a field where clear communication is paramount, traditional methods often fall short. That's where Clerk Chat has been a key addition to their services.