Why Messaging-First Teams Choose Clerk Chat Over Dialpad
Get unlimited SMS, built-in AI agents, and true omnichannel messaging instead of Dialpad's voice-first platform with limited texting
Clerk Chat:
Unlimited SMS/RCS included
AI agents for 24/7 messaging
From $10/user/month
Dialpad:
SMS limits vary by plan
AI focused on voice, not SMS
From $15/user/month (annual)
Compare
Side-by-side: a feature deep dive
Last updated: March 3, 2026 | Verified by 3rd party auditor
💡 Tip: Dialpad is built for voice. Clerk Chat is built for messaging. Choose the right tool for the job.
Features
Clerk Chat
Dialpad
# Monthly Cost
From $10/user
From $15/user (annual)
# SMS/MMS Messaging
Unlimited included
Limited, varies by plan
# RCS Messaging
Included
Not available
# WhatsApp
Included
Not available
# AI Agents (24/7 Messaging)
Built-in
Not available for SMS
# AI Voice Assistant
Built-in
AI focused on call transcription
# Message Campaigns
Unlimited campaigns
Not supported
# CRM Integrations
Salesforce, HubSpot, Dynamics & more
Salesforce requires Pro plan ($25/user)
# Microsoft Teams Integration
Native Teams app
Available
# International SMS
Global reach
Limited international texting
# Compliance Archiving
Global Relay, Purview, Smarsh
Basic call recording only
# Shared Inbox
Team collaboration on threads
Department-level only
# 10DLC Approval
Under 48 hours
Standard timeline
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See why messaging-first teams choose Clerk Chat over Dialpad for unlimited SMS, AI agents, and true omnichannel engagement.
- Read case study
20K–30K
Messages sent monthly
40K+
Messages during peak programs
50+
Staff members connected through Clerk Chat
“Clerk Chat has been an absolute game-changer for our communication through incredible functionality with a wide range of features that have streamlined our workflows. On top of that, their support team is top-notch—responsive, knowledgeable, and always ready to assist which makes us confident in continuing to use Clerk Chat.”
- Read case study
“We’re messaging more efficiently, but more importantly, we’re sending those messages with confidence, because we know we can stand behind every communication from a compliance standpoint.”
- Read case study
93%
Deflection Rate
+50%
Faster Resolution
“Our goal has always been to build something we'd be proud to use ourselves. If our AI couldn't deliver for our team, we'd never expect it to deliver for yours. That's the bar.”
Alexander Haque Co-Founder at Clerk Chat
- Read case study
+20%
Staff efficiency
15K+
Total messages sent
+30%
Increase in appointments
“Our patients and families are busy. Being able to communicate with everyone through text messaging has been critical.It allows us to be more responsive to patient needs and provide a higher level of personalized care.”
Stella Fulman Co-Founder at Audiology Island
Jeff GelwixPresident @ Sonic Drive-in
Clerk Chat is a beautifully built solution that is flexible, customizable, intuitive, and perfect for collaboration. We love the Clerk Chat platform, but what we love even more is how amazing and caring the team behind it is.
Read more on Trustpilot
Cruz M.Professional Independent Marketer
As a marketing professional, I had trouble communicating with my contractors because we used Slack and Teams, but they weren't always online. I spent months looking for a tool to help me send text messages or WhatsApp messages to them so they could log in to Zoom and Google Meets. Plus, Clerk Chat also allows me text my clients that I have on HubSpot CRM.
Read more on G2
Katrina BoganyPresident of Fab Finishes, Inc.
Clerk Chat is truly the missing piece of the puzzle with Teams! It makes Teams a complete communications solution, by adding the vitally important SMS texting functionality to the platform. In addition, Clerk Chat’s support is excellent.
Read more on Trustpilot
FAQ
Have questions? We've got answers.
Find what you need quickly and clearly with our most frequently asked questions.
Dialpad is a voice-first platform that treats SMS as a secondary feature. Its Standard plan ($15/user/month) includes limited SMS, and advanced features like CRM integrations require the Pro plan at $25/user/month. Clerk Chat is purpose-built for messaging, starting at $10/user/month with unlimited SMS, RCS, and WhatsApp included. If your primary need is customer messaging rather than voice calls, Clerk Chat delivers more value at a lower price.
No. Dialpad's AI capabilities are centered around voice: call transcription, real-time coaching during calls, and voicemail analysis. It does not offer AI agents that can autonomously handle SMS conversations with customers 24/7. Clerk Chat includes built-in AI agents and an AI voice assistant that respond to customers around the clock across SMS, RCS, and WhatsApp.
No. Dialpad supports SMS and MMS but does not offer RCS messaging or WhatsApp integration. Clerk Chat supports SMS, MMS, RCS, WhatsApp, and voice, giving your business more ways to reach customers on the channels they actually use.
No. Dialpad does not include SMS campaign or broadcast messaging capabilities. It's designed for 1:1 business texting alongside voice. Clerk Chat includes unlimited message campaigns in all paid plans, enabling you to run marketing, notification, and outreach campaigns without third-party tools.
Dialpad's Standard plan starts at $15/user/month (annual billing) or $27/month-to-month. CRM integrations like Salesforce and Zendesk require the Pro plan at $25/user/month. Contact center AI features start at $80+/month. Clerk Chat starts at $10/user/month with unlimited messaging, AI agents, and CRM integrations included from day one — no feature gating or expensive upgrades.
Switching to Clerk Chat is straightforward. You can port your existing numbers, and our onboarding team handles the migration. Clerk Chat also integrates natively with Microsoft Teams, so if your team uses Teams alongside Dialpad, you can consolidate to a single workspace. Reach out to sales@clerk.chat for a personalized migration plan.
