The features behind every great conversation

Additional Features & Capabilities

Explore our complete suite of features designed to enhance every aspect of customer communication workflow

• All
• AI Features
• Messages
• Text Messaging
• Voice

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  Team collaboration

  Share phone number inboxes for team visibility, use internal note threads, and assign conversations to ensure smooth collaboration.

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  Analytics & reporting

  Comprehensive dashboards, conversation metrics, team performance, and custom reporting capabilities.

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  Campaigns & broadcasting

  Launch mass messaging campaigns or send targeted messages to specific groups and lists with personalization.

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  Scheduling & automation

  Schedule messages in advance, automate follow-ups using AI agents, and manage out-of-office replies.

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  Templates & snippets

  Reusable message templates via SMS or RCS. Save, share with your team, or keep them private for consistent, efficient communication.

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  Compliance & security

  Maintain TCPA compliance with opt-out management, data encryption, and built-in 10DLC registration assistance.

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  User management & permissions

  Set role-based access controls, manage team permissions, onboard new users, and maintain administrative oversight.

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  Contact management

  Manage a contact database with custom properties and both static and dynamic contact lists for segmentation.

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  Blocklist & filtering

  Advanced spam filtering, blocklist management, keyword filtering, and automated moderation tools.

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  AI Call Summaries

  Each call transcript is processed by AI to generate a concise, searchable summary. Review calls in seconds.

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  Transcription & Compliance

  Transcribed calls support compliance and auditing needs, though call recording should be disabled in sensitive contexts.

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  Voice-to-SMS Follow-Up

  Trigger personalized SMS follow-ups the moment a call ends. The AI uses call context to craft relevant, natural replies.

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  Voicemail Detection

  If a call reaches voicemail, the AI can recognize it, leave a customized message, and automatically hang up.

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  AI Concierge for Bookings

  Seamlessly integrates with calendars to handle appointment scheduling, confirmations, and changes.

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  Inbound & Outbound Calls

  AI handles both incoming and outgoing calls, enabling proactive engagement and follow-ups.

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  Appointment Scheduling

  Handle bookings across sales, support, and service, from demos and onboarding to troubleshooting.

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  Multilingual Conversations

  Your AI agent detects and responds in each customer’s preferred language with full conversational context.

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  CRM Sync & Context Sharing

  Voice and messaging interactions connect directly to your CRM. It reads and writes data in real time.

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  Knowledge Base Learning

  Connect your AI agent to your company’s knowledge base and historical data for faster, more accurate answers.

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  Static & Dynamic Lists

  Static lists are manually managed, while dynamic lists automatically update in real time based on customizable filters.

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  Variables

  Personalize messages with contact-specific variables like name or company. Rearrange or add new variables manually.

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  Search

  Find what you need across contacts, conversations, inboxes, workspaces, and lists using any keyword or phrase.

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  Signatures

  Add a custom signature to your profile for professional outbound messages. Enable or disable it anytime.

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  Activity Feed

  Track AI assistant updates, conversation assignments, call transfers, errors, and more.

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  Internal Threads

  Collaborate privately within any conversation. Use internal threads to discuss or assign messages.

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  Out of Office

  Set your business hours and create custom auto-replies for when your team is unavailable.