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Decode every SMS, MMS & RCS term

A free, continuously updated resource for business texting professionals.

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    10DLC

    Learn what 10DLC means for business texting. Discover registration requirements, best practices, and how 10DLC improves SMS delivery rates for legitimate businesses.

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    Business texting terms

    A

    • Messaging Basics

      Apple Messages for Business

      Apple Messages for Business enables companies to interact with customers via the Messages app, offering support, appointments, and payments for seamless engagement.

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    • AI & Automation

      Agentic AI

      Agentic AI empowers autonomous systems to reason, decide, and act independently, revolutionizing workflows with adaptive intelligence for enhanced business efficiency.

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    • AI & Automation

      AI Agent

      AI Agents are autonomous systems that perform tasks independently, revolutionizing customer interactions by handling inquiries, follow-ups, and personalization at scale.

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    • Messaging Types

      A2P Messaging

      A2P messaging enables businesses to send automated texts to customers. Learn how Application-to-Person messaging works, compliance requirements, and best practices.

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    • Automation

      AI SMS

      AI SMS uses artificial intelligence to automate, personalize, and optimize business texting workflows and customer conversations.

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    B

    • Automation

      Bulk SMS

      Bulk SMS enables businesses to send thousands of text messages simultaneously for marketing, alerts, and customer engagement.

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    • Delivery & Routing

      BYOC

      BYOC (Bring Your Own Carrier) lets businesses connect their preferred telecom provider to messaging platforms like Clerk Chat.

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    C

    • AI & Automation

      Chatbot

      A chatbot is software that simulates human conversation via text or voice, automating interactions to improve customer support and engagement across channels.

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    • Compliance

      CAN-SPAM Act

      The CAN-SPAM Act regulates commercial electronic messages in the US, setting standards for emails and certain texts to prevent spam and protect consumers.

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    • Delivery & Routing

      Communication Protocol

      Understand communication protocols in business messaging. Learn how SMS, MMS, and RCS protocols work, implementation strategies, and optimization techniques.

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    • AI & Automation

      Conversational AI

      Conversational AI powers natural interactions between machines and humans via text or voice, boosting customer service efficiency and personalization for superior engagement.

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    • Messaging Types

      Conversational Messaging

      Conversational messaging transforms one-way texts into two-way dialogues. Learn how businesses achieve 80% customer satisfaction through natural SMS conversations.

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    • Compliance

      Carrier Filtering

      Learn how carrier filtering protects mobile networks from spam while affecting legitimate business messages. Discover compliance strategies and best practices.

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    D

    • AI & Automation

      Drip Campaign

      A Drip Campaign automates a series of targeted messages over time to nurture leads, fostering engagement and conversions through timed, relevant communications.

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    • Numbers & Codes

      10DLC

      Learn what 10DLC means for business texting. Discover registration requirements, best practices, and how 10DLC improves SMS delivery rates for legitimate businesses.

      Read more

    I

    • Messaging Basics

      Instant Messaging

      Explore instant messaging fundamentals, from consumer apps to business platforms. Learn implementation strategies, security considerations, and best practices.

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    L

    • Numbers & Codes

      Long Code

      A long code is a standard 10-digit phone number used by businesses to send and receive SMS messages at scale.

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    M

    • Delivery & Routing

      Message Deliverability

      Master SMS message deliverability with proven strategies to ensure your texts reach customers. Learn key metrics, common obstacles, and optimization techniques.

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    • Messaging Basics

      MMS

      MMS (Multimedia Messaging Service) lets businesses send images, videos & rich media via text. Learn how MMS boosts engagement rates by 300% over plain text.

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    N

    • Numbers & Codes

      Non-VoIP

      Non-VoIP numbers are traditional mobile or landline phone numbers not tied to internet-based calling services like VoIP.

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    O

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