Call Center SMS Solution

Streamline communication, reduce wait times, enhance customer satisfaction, and improve accessibility in the call center SMS game with our easy-to-use solution.

A win-win for businesses and customers!

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Trusted by 1000+ brands on Microsoft Teams

From startups to the Fortune 500, Clerk Chat is the most visual and simple way for your team to unlock conversational messaging.

SMS Call Center: Benefits Beyond the Numbers

Faster issue resolutions, manage multiple conversations simultaneously, and gather data to personalize future experiences. Clerk Chat's SMS platform is tailored for SMS call centers. Witness the difference it makes for your business and customers alike.

Secure Data Management
Megan Anderson 3:30 PM
“🕒 Your verification code for Account XYZ is 1234. Please enter this code to complete the verification process. Thank you!”
Personalized Customer Interactions
John Jackson 1:45 PM
“📅 Hi Jane! Thanks for shopping with us. Your order #1234 has been shipped and will arrive by Tuesday. Enjoy your new items! 😊”
Efficient Scheduling and Follow-ups
Chloe Thomas 10:00 AM
“Hi John, just a reminder that your appointment with Dr. Smith is tomorrow at 10 AM. Please let us know if you need to reschedule. Thanks!”

Transform Call Center Text Messaging with Advanced Features

Clerk Chat's innovative features are designed to optimize contact center SMS communication.

Group SMS
Blast your message across the crowd! Perfect for instant buzz, saving you time while amplifying your reach
AI Assistant
Engage with the charm of AI: instant, smart replies that keep your customers hooked and happy
Message Threads
Never lose track again. Fluid conversations that keep you connected and your customers engaged
Custom Signatures
Make every message uniquely yours with custom signatures. Boost your brand with every send
Schedule Messages
Hit the right moment! Schedule your messages for maximum impact and never miss a beat
Instant Number Activation
Instantly message-enable your current numbers. Compatible with top VoIP services. Call as usual, chat better

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What our users say

See what our customers are saying about Clerk Chat.

Jeff Gelwix
President @ Sonic Drive-in
Clerk Chat is a beautifully built solution that is flexible, customizable, intuitive, and perfect for collaboration. We love the Clerk Chat platform, but what we love even more is how amazing and caring the team behind it is.
Read more on Trustpilot
Stella Fulman
CTO @ Audiology Island
Clerk has revolutionized how our office communicates with patients. Our patients have given us great feedback on how easy communication has become with our staff. We’ve always prided ourselves on being industry leaders for hearing treatment; now, we can be industry leaders for technology, too.
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James Patrick
Co-Founder @ Clayton Asset Group
What sets Clerk Chat apart is its robust compliance features, which enable us to maintain the highest standards of data security and regulatory adherence. We can confidently recommend Clerk Chat to any financial institution seeking a reliable and compliant solution for text messaging and WhatsApp.
Read more on G2
Jessica Szekalski
Owner @ Sunflower MediSpa
Not only do I LOVE this platform, but the support team is wonderful. A real, and very pleasant person responded quickly when I had a question and worked with me closely to make sure I could accomplish what I was trying to do - even taking the time to do a virtual screenshare meeting with me. Highly recommend!
Read more on Trustpilot
Ronald Savage
Founder @ Greenworks Realty
I have used many tools over the last 5 years to communicate with my customers over SMS and Clerk has been, by far, the fastest and easiest way to get setup. In no more than 5 minutes I had a phone number connected to a Salesforce channel and was communicating seamlessly with customers.
Read more on Trustpilot
Trustpilot reviews
4.8 out of 5 based on 127
G2 reviews
4.9 out of 5 based on 108

Connect your existing applications.

We've built native integrations into the leading applications such as Slack, Microsoft Teams, and Salesforce. Get verification codes using our non-voip numbers, and leverage the power of SMS wherever your team lives

Slack SMS
Bring your business phone to Slack and start text messaging your customers in real-time
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Microsoft Teams SMS
Send and receive text messages with your existing contacts, and leads natively in Microsoft Teams
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2FA Authentication
Receive your account verification codes easily, and securely from all online services
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Salesforce SMS
Send and receive text messages with your existing contacts, leads natively in Salesforce
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Slack
Bring your business phone to Slack and start text messaging your customers in real-time
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Microsoft Teams
Send and receive text messages with your existing contacts, and leads natively in Microsoft Teams
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Shopify
Use SMS to send promotions, remind about abandoned carts, and distribute coupons to customers.
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Global Relay
Sync your messages with the leading compliance provider, Global Relay, to ensure regulatory compliance.
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Microsoft Purview
Automatically export your conversation logs for automatic discovery and audit purposes.
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Smarsh
Receive your account verification codes easily, and securely from all online services
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Azure Storage
Receive your account verification codes easily, and securely from all online services
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Salesforce
Bring your business phone to Slack and start text messaging your customers in real-time
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Microsoft Outlook
Send and receive text messages with your existing contacts, and leads natively in Microsoft Teams
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Hubspot
Receive your account verification codes easily, and securely from all online services
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Microsoft Dynamics
Receive your account verification codes easily, and securely from all online services
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#FAQ

Helpful answers

We know there's a lot to learn and read about all that Clerk Chat can do. Here are some of the most frequently asked questions.

Yes, Clerk Chat turns your current landline into a textable phone number, allowing you to leverage call center text messaging without changing your number.
SMS offers a convenient way for customers to reach out to call centers. It allows for quick inquiries, updates, and support, without the need to wait on hold or navigate through automated phone menus. Clerk Chat also offers an AI Assistant to be used as a support agent, which responds on-time with personalized, accurate, brand-aligned messaging.
Yes, and call centers can utilize automated SMS, which reduces manual workload for agents. Clerk Chat allows you to send appointment confirmations, reminders, and follow-ups via SMS, reducing no-shows and improving overall efficiency in your call center SMS communication.
Clerk Chat is compliant with SMS regulations and provides specifics on SMS compliance. It is a secure messaging platform that protects customers' data and ensures safe delivery of account verification codes, making it ideal for contact center SMS communication.
Yes, Clerk Chat supports modern messaging on all major VoIP platforms, including RingCentral, Microsoft Teams, and Twilio. It also connects to your CRM or other data warehouse.
Clerk Chat provides in-depth analytics that allow you to analyze conversations and measure the performance of your call center text messaging campaigns, driving continuous improvement in your call center operations.
Yes, Clerk Chat allows you to customize contacts with properties, compliance, cohorts, and integrations for better organization, enabling quick access to relevant customer information and enhancing your communication.
Yes, Clerk Chat offers features such as scheduling messages, using snippets, attaching files, and managing contacts, all tailored for efficient call center SMS communication and improved business interactions.