HIPAA-compliant communication for healthcare
AI voice and messaging that cuts no-show rates, reduces staff workload, and delivers 24/7 HIPAA-compliant patient communication.
Integrations
Built for the tools you already use
Clerk Chat integrates seamlessly with your existing systems, so you can start seeing results immediately without retraining staff or changing established processes.
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EpicSchedule appointments, update demographics, and log communications directly in Epic.
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Microsoft DynamicsManage all patient communications within Microsoft Dynamics, with full HIPAA compliance and audit trails.
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SalesforceLeverage Salesforce connectivity for automated patient intake, appointment follow-ups.
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- Read case study
+20%
Staff efficiency
15K+
Total messages sent
+30%
Increase in appointments
“Our patients and families are busy. Being able to communicate with everyone through text messaging has been critical.It allows us to be more responsive to patient needs and provide a higher level of personalized care.”
Stella Fulman Co-Founder at Audiology Island
AI Agents
Patient Communication That
Actually Works
Great patient experiences start with timely answers, reliable follow-ups, and a clear record, delivered by AI agents or your staff, whether you’re supporting one clinic or an entire network.
Every patient call answered
Our voice technology handles complex scheduling, insurance questions, and basic medical inquiries with natural speech patterns, appropriate empathy, and clinical accuracy.
Automated text follow-ups
Reminders, reschedules, lab result nudges, and care plan check-ins happen automatically, reducing no-shows and keeping care on track.
Audit-ready communication
AES-256 encryption, comprehensive audit trails, BAA coverage, and HIPAA compliance ensure patient data protection exceeds regulatory requirements.
Features that keep healthcare teams connected and compliant
Built for healthcare workflows and ready to scale with your practice.
HIPAA-Compliance
Patient privacy is non-negotiable. Send and receive patient communications (voice, SMS, WhatsApp, RCS) while meeting regulatory standards.
Omnichannel Patient Experience
Meet patients where they are: voice calls, SMS, WhatsApp, or RCS messaging. One unified platform handles all communication channels with full context, creating seamless patient experiences.
Staff Workload Elimination
Our AI handles prescription refill requests, basic health questions, and appointment logistics through natural voice and text conversations, allowing your team to focus on complex patient needs.
Audit Trail
Automatically log and export all conversations to prepare for HIPAA audits, legal reviews, or internal QA, especially in multi-location or high-risk care settings.
24/7 Appointment Management
Patients can schedule appointments through intelligent voice or text interactions. System automatically confirms insurance, sends prep instructions, and updates your EHR.
Intelligent Patient Outreach
Our system handles appointment reminders, pre-visit instructions, and follow-up care automatically - reducing your no-shows while freeing staff for higher-value patient care.
Ready to Transform Your Patient Communication?
Join 150+ healthcare organizations using AI voice and messaging to eliminate no-shows, reduce staff burnout, and deliver 24/7 patient care coordination.
Read our guides
Helpful resources for healthcare communication
See how Clerk Chat can eliminate your communication bottlenecks and recover lost revenue.
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Security & Compliance you can trust
Protect your business communications with Clerk Chat’s secure, compliant platform. We make it simple to stay on top of industry standards without sacrificing ease of use.
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Data Privacy Guaranteed
Worried about data security and privacy when it comes to AI? We have you covered. Your data is never trained on or shared.
HIPAA Compliant
Every message, call, and AI interaction meets the highest standards for patient privacy and data security.
SOC2 Type II Certified
Benefit from opt-in/opt-out functionality, and seamless integration with SOC 2 Type II-certified protocols for reliable security across every interaction.
FAQ
Have questions? We've got answers.
Find what you need quickly and clearly with our most frequently asked questions.
Yes! Clerk Chat is fully HIPAA certified. All messages, voice calls, and data handling meet strict privacy and security requirements to protect patient health information.
Absolutely. Clerk Chat integrates directly with Microsoft Teams so your staff can send and receive patient messages without leaving the platform they already use.
Our AI specializes in healthcare communications and can handle appointment scheduling, insurance verification, prescription refill requests, basic symptom triage, and post-visit follow-ups through natural voice conversations. For complex medical questions, the system seamlessly transfers to appropriate clinical staff with full conversation context.
Yes. You can assign phone numbers and custom inboxes by clinic, department, or staff role, and set rules for after-hours replies, forward messages to email, and more.
Most healthcare organizations achieve positive ROI within 3 months, with many seeing immediate benefits: 25-29% reduction in no-shows within the first quarter, 60-85% decrease in routine staff communications, and measurable improvements in patient satisfaction scores.
