AI Hotel Receptionist
Check Guests In Before They Arrive
Hotels deliver better guest experiences when every question gets instant answers. Your AI receptionist handles calls and texts 24/7, manages bookings, and assists guests while your staff focuses on hospitality.
Trusted by 1000+ brands
From startups to the Fortune 500, Clerk Chat is the most compliant and intuitive way for your team to unlock conversational messaging.
Why hotels choose Clerk Chat
Guests call about room availability at midnight. They text about checkout times from the airport. They need answers now - not when your front desk catches up. Your AI receptionist handles every inquiry the moment it arrives.
Responds instantly
Travelers call about last-minute bookings while your staff handles check-ins. They text questions about amenities when your desk is swamped. Your AI receptionist for hotels answers immediately, providing rates and confirming reservations while your team focuses on in-person guests.
No missed calls during morning rush or evening arrivals. No frustrated guests waiting on hold during peak times. Just instant responses that improve satisfaction scores and capture every booking opportunity.
Books rooms
Guests want reservations confirmed without navigating phone trees. They ask about availability, compare room types, and book instantly. Direct integration with your property management system keeps everything synchronized automatically.
Last-minute cancellations get refilled before you lose revenue. Special requests get noted before arrival. Confirmation texts with check-in details reduce front desk questions. All the coordination happens while your staff creates memorable experiences.
Assists guests
Your AI handles common questions that flood the front desk. WiFi passwords, breakfast hours, parking instructions, local restaurant recommendations - answered instantly without pulling staff away from more complex guest needs.
International travelers get help in their native language. Late-night arrivals get door codes and directions. Early morning questions about airport shuttles get answered before your desk opens. Guest satisfaction improves when help is always available.
Maximizes revenue
Capture bookings when competitors send callers to voicemail. Answer rate questions immediately instead of losing price-shopping travelers. Your AI handles inquiry volume that would require additional front desk staff.
Upsell room upgrades and add-ons during booking conversations. Track which marketing channels drive the most reservations. Reduce no-shows with automated reminders. Run your property more efficiently while filling more rooms.
Customers ❤️ Clerk Chat
Case studies
Over 4 billion conversations happen across the leading messaging platforms today. Meet your customers across the channels they prefer, instantly.
How the Los Angeles Rams increased ticket sales by 60% with Clerk Chat’s RCS business messagingClerk Chat partnered with the Los Angeles Rams, Google, and carriers to launch the first U.S. sports marketing campaign using RCS business messaging.
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How the YMCA of Northern Utah makes family communication easy and accessibleYMCA of Northern Utah keeps parents happy with instant updates — 50+ staff sending 40K messages monthly through one platform.
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Choreo’s approach to keeping client communication compliant with Clerk ChatChoreo, a wealth management firm, is trusted by more than 7,000 clients across 40+ locations nationwide. With billions in assets under advisement, Choreo’s mission is to support the well-being of its clients, their families, and their communities through proactive financial planning.
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$1
per conversation
One conversation means 24 hours ofunlimited calls & messages with a contact
Unlimited back-and-forth calls in 24 hours
Unlimited back-and-forth messages in 24 hours
Automatic multi-channel support (SMS, WhatsApp, etc.)
FAQ
Have questions? We've got answers.
Find what you need quickly and clearly with our most frequently asked questions.
It can help immediately. Your AI receptionist for hotels knows your property's common issues and solutions. For key card problems, it can explain how to reinsert the card properly or direct them to the front desk for reprogramming. For maintenance issues like broken AC or plumbing problems, it creates a service ticket and notifies your on-duty staff right away.
The opposite, actually. You train the AI on what makes your property special - your historic building's story, your chef's farm-to-table breakfast, your partnership with local tour companies. It represents your brand voice and highlights the unique touches that make guests choose boutique properties over chains in the first place.
The AI converses fluently in their language, answers their questions, and books their room. Your front desk gets notes in English about any special requests. Language barriers disappear, you capture international bookings you'd otherwise lose, and guests feel welcomed from their very first interaction with your property.
It collects the initial details - group size, dates, room block needs, event space requirements - then routes these to your events team with all the information organized. The AI knows when inquiries need a human touch for custom proposals. You get qualified leads instead of playing phone tag trying to understand what they need.
It's $1 per conversation, so you naturally pay more when you're busy and less when it's slow. If a guest texts about availability and calls back the same day to book, that's one conversation. If another guest calls about your pet policy, that's another. Your costs scale with your occupancy - no fixed overhead eating into profits during slow periods.
This doesn't replace your team - it removes the repetitive questions that prevent them from delivering real hospitality. Instead of answering the same WiFi password question 40 times per day, they can help guests plan their day, handle complex situations with grace, and create the memorable moments that earn five-star reviews. The AI handles volume; your staff handles the human connection.
