Retail SMS That Drives Real Revenue
Connect instantly with customers through personalized SMS for retail that recovers abandoned carts and drives repeat purchases.
Retail SMS that actually converts
Smart SMS for retail industry professionals who want real results, not just more messages.
Cart recovery
«Hey Sarah! You left something in your cart 🛒 Complete your order in the next 2 hours and get 15% off with code SAVE15. Shop now: [link]»
Flash sales
«🔥 VIP ALERT: 50% off all summer dresses starts NOW! Limited quantities. Your exclusive 4-hour window ends at 8PM. Shop: [link]»
Loyalty rewards
«Happy Birthday, Mike! 🎉 Enjoy your special $25 gift card plus double points on today's purchase. Valid until midnight: [link]»
AI Agentic Workflows
Read all about our commitment to security, industry-leading integrations, and how we're building trust and partnerships to support your restaurant communications.
View all templatesWhy retailers choose retail text message marketing
Higher conversions
Retail SMS delivers 98% open rates compared to email's 20%, getting your offers seen instantly.
Retail SMS marketing generates up to 27x ROI because customers read and act on text messages.
Get startedInstant connection
SMS marketing for retailers reaches customers within 3 minutes, perfect for time-sensitive flash sales and restocks.
Connect directly with shoppers when they're most engaged and ready to make purchasing decisions.
Get startedSmart automation
SMS for retailers automates abandoned cart recovery, birthday offers, and restock alerts without manual work.
Set up campaigns once and watch them recover lost sales while you focus on other priorities.
Get startedPersonal touch
Text message marketing retail campaigns use customer data to send relevant offers based on purchase history.
Personalized text messages make customers feel special with exclusive deals matched to their shopping preferences.
Get startedEasy management
Mass text messaging becomes simple with templates, scheduling, and automated compliance built right in the platform.
Send thousands of messages instantly while maintaining personal connections with each customer segment you target.
Get startedCustomer loyalty
Loyalty text message campaigns keep your brand top-of-mind with exclusive member perks and early access.
Build lasting relationships through consistent, valuable communication that rewards your most engaged retail customers consistently.
Get started
Jeff Gelwix
President @ Sonic Drive-in
Clerk Chat is a beautifully built solution that is flexible, customizable, intuitive, and perfect for collaboration. We love the Clerk Chat platform, but what we love even more is how amazing and caring the team behind it is.
Read more on Trustpilot
Cruz M.
Professional Independent Marketer
As a marketing professional, I had trouble communicating with my contractors because we used Slack and Teams, but they weren't always online. I spent months looking for a tool to help me send text messages or WhatsApp messages to them so they could log in to Zoom and Google Meets. Plus, Clerk Chat also allows me text my clients that I have on HubSpot CRM.
Read more on G2
Katrina Bogany
President of Fab Finishes, Inc.
Clerk Chat is truly the missing piece of the puzzle with Teams! It makes Teams a complete communications solution, by adding the vitally important SMS texting functionality to the platform. In addition, Clerk Chat’s support is excellent.
Read more on Trustpilot
#ScheduleDemo
Instant, secure, 1:1 and multiplayer messaging. No APIs, no developers, no fuss.
This ensures that customers receive swift responses, while also preventing any team member from becoming overwhelmed.
Abandoned Cart Recovery: "Hi [Name]! Your [Product] is waiting in your cart 🛒 Complete your order in the next 2 hours and save 10% with code CART10. Finish shopping: [link]"
Flash Sale Alert: "⚡ FLASH SALE: [X]% off everything! VIP access for the next 4 hours only. Limited stock available. Shop now before it's gone: [link]"
Back in Stock Notification: "Good news [Name]! The [Product] you wanted is back in stock. We only have a few left - grab yours before they sell out again: [link]"
Birthday Offer: "Happy Birthday [Name]! 🎉 Here's your special gift: [X]% off + free shipping on your birthday purchase. Valid today only: [link]"
Loyalty Program Reward: "You've earned it! [Name], you just unlocked [X] points worth $[Amount] off your next purchase. Use your reward before it expires: [link]"
Order Confirmation & Tracking: "Order confirmed! Your [Product] will arrive on [Date]. Track your package and get real-time updates here: [link]"
Ready for Pickup: "Your order is ready for pickup at [Store Location]! Bring this text and your ID. Store hours: [Hours]. Questions? Reply to this message."
New Collection Launch: "First look! 👀 Our new [Collection Name] just dropped. Get early access as a VIP customer before everyone else sees it: [link]"
Exclusive Member Event: "You're invited! Join us for an exclusive shopping event on [Date] with [X]% off everything + refreshments. RSVP: [link]"
Win-Back Campaign: "We miss you [Name]! Come back and save [X]% on your next purchase. Plus free shipping on any order. Welcome back: [link]"
Retail text messaging resources
Explore expert insights and strategies to maximize your retail text messaging success with these comprehensive guides.
How to Use Conversational AI in Retail to Engage and Nurture
Conversational AI in retail is used for customer support, customer engagement and nurturing, customer feedback analysis, customer segmentation, and personalized shopping assistance.
Why Ecommerce SMS Marketing Belongs in Your Growth Strategy
Understand Ecommerce SMS marketing, various types of messages, and the benefits. Review texting strategies and best practices.
10DLC Registration: What it is, Why it Matters, and How to Get Started
What are 10DLC (10 Digit Long Code) numbers and why is it important to complete 10DLC registration for A2P (Application to Person) messaging?
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FAQ
Have questions? We've got answers.
Find what you need quickly and clearly with our most frequently asked questions.
SMS delivers immediate results because customers read text messages within minutes, while emails often sit unopened for days. Text messages feel personal and urgent, making them perfect for time-sensitive retail offers like flash sales or abandoned cart recovery. Your customers carry their phones everywhere, so SMS reaches them instantly whether they're at home, work, or shopping elsewhere.
When customers leave items in their cart, automated SMS reminders can bring them back with a simple text and direct checkout link. You can include a limited-time discount or remind them about low stock to create urgency. Since people check texts immediately, cart recovery SMS catches customers while they're still interested in purchasing, before they forget or find alternatives.
Yes, when done correctly. Clerk Chat includes built-in compliance tools that manage opt-ins, opt-outs, and proper consent records automatically. Customers must explicitly agree to receive messages, and every text includes easy unsubscribe options. The platform handles TCPA compliance, proper timing restrictions, and maintains the documentation you need for audits.
Absolutely. You can segment customers based on purchase history, location, loyalty status, or shopping behavior. Send birthday offers to individual customers, VIP early access to your best shoppers, or location-specific promotions to drive foot traffic to nearby stores. Clerk Chat integrates with your existing customer data to enable this personalization without manual work.
SMS works across all retail categories, from fashion and beauty to electronics and home goods. It's particularly effective for businesses with repeat customers, seasonal sales, limited inventory, or time-sensitive offers. Whether you're a small boutique or large retailer, if you have customers who value convenience and exclusive deals, SMS marketing will drive results.
Clerk Chat connects directly with popular retail platforms like Shopify, WooCommerce, and major CRM systems like Salesforce. This integration syncs customer data automatically, triggers messages based on shopping behavior, and tracks results alongside your other marketing efforts. You can also use the API to connect with custom systems or specialized retail software your business already uses.