Genesys
Text + Talk with Genesys
Bring SMS, MMS, RCS, and AI-powered calls into Genesys. Start branded conversations, automate follow-ups, and capture everything in your CRM.
Why teams connect Clerk Chat
All channels, one view
Clerk Chat adds SMS, MMS, RCS, and WhatsApp into your Genesys agent workspace. Agents handle text and voice in one tab — no switching, no copy-pasting.
AI calls with real intent
Launch branded, AI-driven outbound calls directly from Genesys. Route follow-ups by SMS or RCS, and qualify leads without lifting a finger.
Sync every conversation
All texts, calls, and notes flow straight into Salesforce, HubSpot, or Zendesk. Your CRM stays up to date — no logging required.
Trusted by 1000+ brands on Microsoft Teams
From startups to the Fortune 500, Clerk Chat is the most compliant and intuitive way for your team to unlock conversational messaging.
Jeff GelwixPresident @ Sonic Drive-in
Clerk Chat is a beautifully built solution that is flexible, customizable, intuitive, and perfect for collaboration. We love the Clerk Chat platform, but what we love even more is how amazing and caring the team behind it is.
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Cruz M.Professional Independent Marketer
As a marketing professional, I had trouble communicating with my contractors because we used Slack and Teams, but they weren't always online. I spent months looking for a tool to help me send text messages or WhatsApp messages to them so they could log in to Zoom and Google Meets. Plus, Clerk Chat also allows me text my clients that I have on HubSpot CRM.
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Katrina BoganyPresident of Fab Finishes, Inc.
Clerk Chat is truly the missing piece of the puzzle with Teams! It makes Teams a complete communications solution, by adding the vitally important SMS texting functionality to the platform. In addition, Clerk Chat’s support is excellent.
Read more on Trustpilot
FAQ
Helpful answers
Find what you need quickly and clearly with our most frequently asked questions.
Yes, Clerk Chat embeds seamlessly into Genesys Cloud CX. Your agents can send and receive SMS, MMS, and even RCS messages without ever leaving the Genesys workspace. Inbound texts appear just like inbound calls — complete with customer history and routing logic. This reduces toggling between tools and keeps all conversations in one place.
They will. We can text-enable your current local or toll-free number so it supports both calls and text messages. No need to advertise a separate number for texting — just 'Call or text us at…' works perfectly. This also improves brand consistency and makes it easier for customers to reach you on their terms.
Clerk Chat enables AI-powered outbound calls that sound natural, stay on-script, and qualify leads in real time. These branded calls are routed through your Genesys system and follow your contact rules. Use them for follow-ups, reminders, or proactive outreach — then continue the conversation by SMS or RCS if needed. You’ll see every call attempt and result in your dashboard.
Yes. Beyond SMS, we support MMS, RCS, and WhatsApp — and all channels can be handled from the same unified Genesys interface. That means agents don’t need to learn new tools or workflows. Rich media, images, branded messages, and interactive replies all display in-line with your other interactions.
Every interaction — text, call, or AI response — can be synced automatically to your CRM, including Salesforce, HubSpot, and Zendesk. Messages are attached to the right contact or case, and transcripts are stored in real time. Your team never has to manually log notes, and you get full conversation history across every touchpoint.
Yes. Clerk Chat handles registration and campaign approval for 10DLC (10-digit long code) messaging. We also support toll-free verification and help you stay compliant with TCPA and carrier requirements. That means higher deliverability, fewer carrier blocks, and peace of mind for your legal team.
