Call Analytics

Powerful call reporting & analytics for MS Teams

Optimize team performance by tracking call volume, duration, and trends to pinpoint areas for training.

Trusted by 1000+ brands on Microsoft Teams

From startups to the Fortune 500, Clerk Chat is the most visual and simple way for your team to unlock conversational messaging.

Call Volume and performance
Understand individual and team call frequencies, duration, volume, and average calls per time period.
Reporting and analysis
Review daily call summaries and access granular inbound and outbound call data.
Routing and queues
Track customer wait times and assess the differences between direct calls versus call queues.

Key features

Visualize your communication in Microsoft Teams

See the bigger picture with heatmaps, graphs, and detailed analytics.

Enable your existing numbers instantly
We support modern messaging on all the major VoIP platforms: RingCentral, Microsoft Teams, Twilio and more.
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Heatmap analysis
Visualize call volume trends to identify peak call times or seasonal patterns. Create balanced workloads and improve call routing strategies.
Make informed decisions for a better customer experience.
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Calling insights: at a glance
Organize call data into line and bar graphs that identify top-performing reps and compare call lengths and volume so you can make data-driven decisions.
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Microsoft Teams SMS Integration

With Clerk Chat, your business can quickly establish a direct connection to Microsoft Teams. We enable SMS, WhatsApp, and iMessage functionality with any Operator Connect phone carrier. Don't have one? No need to worry as we have a solution for you.

Microsoft Teams SMS

Integrate with Microsoft products you already use and love

We are Microsoft’s preferred messaging partner for a reason: all your contacts, conversations, and data are not only protected but also synced and archived automatically.

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#FAQ

Helpful answers

We know there's a lot to learn and read about all that Clerk can do. Here are some of the most frequently asked questions.

Clerk Chat offers comprehensive call analytics within Microsoft Teams, including data on call volume, call duration, and call trends. These insights help businesses understand their call performance, identify peak calling times, and optimize resource allocation for better customer service.
Clerk Chat's call analytics allow you to track and monitor team performance by analyzing call handling metrics. You can identify areas where additional training might be needed, monitor queue performance, and ensure that calls are being routed efficiently to the right team members, ultimately improving overall productivity.
Yes, Clerk Chat provides detailed analytics on call queues and auto attendants. You can monitor the performance of your call routing strategies, see how efficiently calls are being handled, and resolve any bottlenecks or issues that might arise, ensuring a smooth experience for your customers.
Clerk Chat's analytics offer detailed data on every aspect of your call system, including auto attendants, cloud queues, and end-user activity. This data can be crucial for diagnosing and resolving technical issues, allowing your IT team to quickly address any problems and maintain smooth operations.
By utilizing Clerk Chat's call analytics, businesses can enhance their customer service by optimizing call handling processes. Analytics help ensure that calls are answered promptly, routed correctly, and handled efficiently, leading to higher customer satisfaction and reduced wait times.
Clerk Chat's call analytics can be accessed directly within the Microsoft Teams interface. Reports can be customized to focus on specific metrics, such as call volume by time of day, individual team member performance, or queue handling times. These reports can be exported and shared with management to inform decision-making and strategy planning.