logo Clerk Chat
MENU
We understand how important it can be to choose the right product and service.

Our account manager is online, book a demo and get a free professional consultation.

Alexander Haque Co-Founder at Clerk Chat
Alexander Haque

Co-Founder at Clerk Chat

Powerful Call Reporting & Analytics for MS Teams

  • Optimize team performance by tracking call volume, duration, and trends to pinpoint areas for training
  • Improve call handling through call routing analysis and queue performance monitoring
  • Resolve technical issues with detailed data on auto attendants, cloud queues, and end-users.

Start for free
View demo

Trusted by 1000+ brands on Microsoft Teams

From startups to the Fortune 500, Clerk Chat is the most visual and simple way for your team to unlock conversational messaging.

  • Remax
  • 2nd Address
  • Itv
  • Slack
  • Samsung Next
  • Sonic
  • Zipcar
  • Canva
  • brand

Essential Call Metrics

Empower your sales and customer service teams with in-depth call analytics.

  • Call Volume and Performance

    Call Volume and Performance

    Understand individual and team call frequencies, duration, volume, and average calls per time period.

  • Reporting and Analysis

    Reporting and Analysis

    Review daily call summaries and access granular inbound and outbound call data.

  • Routing and Queues

    Routing and Queues

    Track customer wait times and assess the differences between direct calls versus call queues.

Features our customers ❤️
  • Enable Your Existing Numbers Instantly

    Enable Your Existing Numbers Instantly

    We support modern messaging on all the major VoIP platforms: RingCentral, Microsoft Teams, Twilio and more.

    Keep your calling with them; bring your conversations to us

    Get started
  • Heatmap Analysis

    Heatmap Analysis

    Visualize call volume trends to identify peak call times or seasonal patterns. Create balanced workloads and improve call routing strategies.

    Make informed decisions for a better customer experience.

    Read more
  • Calling Insights: At a Glance

    Calling Insights: At a Glance

    Organize call data into line and bar graphs that identify top-performing reps and compare call lengths and volume so you can make data-driven decisions.

    Get started

Microsoft Teams SMS Integration

With Clerk Chat, your business can quickly establish a direct connection to Microsoft Teams. We enable SMS, WhatsApp, and iMessage functionality with any Operator Connect phone carrier. Don't have one? No need to worry as we have a solution for you.

Integrate with Microsoft products you already use and love.

We are Microsoft’s preferred messaging partner for a reason: all your contacts, conversations, and data are not only protected but also synced and archived automatically.

See all integrations
  • Microsoft Outlook

    Microsoft Outlook

    One click to sync. Instantly pull in all your contacts and their key information like birthday, department, role etc.

    Clerk Chat
    More about Outlook
  • Microsoft Dynamics

    Microsoft Dynamics

    Integrate with the leading CRM natively built for Microsoft Teams. Send messages to lists and groups to drive revenue.

    Clerk Chat
    More about Dynamics
  • Microsoft Purview

    Microsoft Purview

    Easily archive your text message data for compliance and e-discovery. A legal and compliance officer's dream come true.

    Clerk Chat
    More about Purview
#QuestionAndAnswers

Helpful answers

We know there's a lot to learn and read about all that Clerk can do. Here are some of the most frequently asked questions.

Clerk Chat offers comprehensive call analytics within Microsoft Teams, including data on call volume, call duration, and call trends. These insights help businesses understand their call performance, identify peak calling times, and optimize resource allocation for better customer service.
Clerk Chat's call analytics allow you to track and monitor team performance by analyzing call handling metrics. You can identify areas where additional training might be needed, monitor queue performance, and ensure that calls are being routed efficiently to the right team members, ultimately improving overall productivity.
Yes, Clerk Chat provides detailed analytics on call queues and auto attendants. You can monitor the performance of your call routing strategies, see how efficiently calls are being handled, and resolve any bottlenecks or issues that might arise, ensuring a smooth experience for your customers.
Clerk Chat's analytics offer detailed data on every aspect of your call system, including auto attendants, cloud queues, and end-user activity. This data can be crucial for diagnosing and resolving technical issues, allowing your IT team to quickly address any problems and maintain smooth operations.
By utilizing Clerk Chat's call analytics, businesses can enhance their customer service by optimizing call handling processes. Analytics help ensure that calls are answered promptly, routed correctly, and handled efficiently, leading to higher customer satisfaction and reduced wait times.
Clerk Chat's call analytics can be accessed directly within the Microsoft Teams interface. Reports can be customized to focus on specific metrics, such as call volume by time of day, individual team member performance, or queue handling times. These reports can be exported and shared with management to inform decision-making and strategy planning.

"Conversational messaging is transforming the way companies engage with customers. Start creating personalized concierge-style conversations today."

Alexander Haque

Alexander Haque

Co-Founder at Clerk Chat

Get started for free

Don’t need a demo?

Let’s get started
Join us for a personalized 1-on-1 demo to discover how Clerk can superpower your company.

Clerk Chat

Join us for a personalized 1-on-1 demo to discover how Clerk Chat can superpower your company.

Schedule a demo

Are you an existing Clerk Chat customer?

Please answer the question.

How did you hear about us?