Microsoft Teams Operator Connect

Operator Connect turns Microsoft Teams into a complete business phone system, offering clear calls, secure messaging, and global connectivity — all in one platform.

Add to MS Teams

Microsoft Teams phone system

By combining Clerk's robust carrier-grade infrastructure with Operator Connect for Microsoft Teams, our solution seamlessly integrates collaboration and enhances the overall customer experience.

Microsoft Teams SMS
At Clerk, we use the Microsoft tools and platform to get our best work done, just like you. That means we’ve carefully considered every design decision to work seamlessly with Microsoft Teams.
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Calling in Microsoft Teams
Clerk integrates natively into Microsoft Teams for a seamless phone experience. Make and receive audio calls in the app you use every day. This cloud-based phone system has advanced features including call transfer, multilevel auto attendants, and call queues.
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Features our customers love

Calling
Call from anywhere, on any device through the Microsoft Teams and Clerk on desktop, mobile, web, and desk phones.
Text Messaging
Enable SMS on your existing Teams calling plan phone number. Receive and reply to text messages directly from Microsoft Teams.
Notifications
Never miss a message - all Clerk SMS notifications work with Microsoft Teams’ native notification feature.

#OperatorConnectCarriers

SMS for Operator Connect Carriers

Connect your existing operator connect provider and enable SMS inside of Microsoft Teams.

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#BringYourTeamsNumber

Calling in Microsoft Teams

With Clerk, users can use Teams to place and receive calls, transfer calls, and get voicemail.

Additional numbers
Want to give customers the ability to text several numbers? Maybe you need a different number for customer support, sales or appointments.
Auto attendants
Interact with callers by giving them choices via an interactive menu. Transfer calls to company users or departments in your organization.
Toll free numbers
1-800 numbers are also supported in Clerk! Let your customers text your global support system, right in Microsoft Teams.
Call settings
Never miss a call with Clerk - change delegation settings for users when they are on sick leave, vacation, and round robin customer calls with your entire team.
Voicemail
Let your customers leave you a voicemail. The message gets automatically transcribed so you can both listen to it or read it right in your Teams channel.
Call queues
Call queues are waiting areas for callers. Callers are put on hold until an agent assigned to the queue is available to take their call.

Essential tools and integrations

We've built dedicated integrations to help you connect Clerk with your existing systems such as Microsoft Dynamics, Outlook, Salesforce and CSV.

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Trusted by 1000+ brands

From startups to the Fortune 500, Clerk Chat is the most compliant and intuitive way for your team to unlock conversational messaging.

#FAQ

Have questions? We've got answers.

Find what you need quickly and clearly with our most frequently asked questions.

Direct Routing for Microsoft Teams is a feature that enables organizations to connect their own telephony infrastructure, such as a Session Border Controller (SBC) and SIP trunks, to the Microsoft Teams environment. With direct routing, businesses can leverage their existing phone systems and phone numbers to make and receive calls within Teams.
Certainly! With Clerk Chat, you have the capability to enable SMS functionality using your Operator Connect carrier. This means you can seamlessly incorporate SMS services into your communication system, leveraging the benefits of your existing carrier for efficient messaging within your organization.
The exact steps and options may vary depending on the specific version of Microsoft Teams and the admin privileges assigned to your account. For the full details refer to Clerk Chat Help Center.
Operator Connect for Microsoft Teams is a service provided by select telecommunications operators that allows organizations to directly connect their telephony services to Teams. With Operator Connect, businesses can leverage the telephony capabilities offered by their telecom provider and integrate them seamlessly into the Teams environment. This eliminates the need for organizations to manage their own telephony infrastructure.
Yes, you can make external calls on Microsoft Teams. Microsoft Teams provides the capability to make voice calls to external phone numbers, allowing you to communicate with people outside of your organization. This feature is commonly known as 'Calling' in Teams.
To enable Operator Connect in Microsoft Teams, you need to have Teams Phone Standard or E5 license. It's important to note that the availability of Operator Connect and the required licensing may vary based on your region and the specific subscription plan you have. It's recommended to consult with Microsoft's official documentation or reach out to your Microsoft representative for the most accurate and up-to-date information on licensing requirements for Operator Connect.