Microsoft Teams Operator Connect

Direct Routing for Microsoft Teams is a feature that enables organizations to connect their own telephony infrastructure, such as a Session Border Controller (SBC) and SIP trunks, to the Microsoft Teams environment. With direct routing, businesses can leverage their existing phone systems and phone numbers to make and receive calls within Teams.

Certainly! With Clerk Chat, you have the capability to enable SMS functionality using your Operator Connect carrier. This means you can seamlessly incorporate SMS services into your communication system, leveraging the benefits of your existing carrier for efficient messaging within your organization.

The exact steps and options may vary depending on the specific version of Microsoft Teams and the admin privileges assigned to your account. For the full details refer to Clerk Chat Help Center.

Operator Connect for Microsoft Teams is a service provided by select telecommunications operators that allows organizations to directly connect their telephony services to Teams. With Operator Connect, businesses can leverage the telephony capabilities offered by their telecom provider and integrate them seamlessly into the Teams environment. This eliminates the need for organizations to manage their own telephony infrastructure.

Yes, you can make external calls on Microsoft Teams. Microsoft Teams provides the capability to make voice calls to external phone numbers, allowing you to communicate with people outside of your organization. This feature is commonly known as 'Calling' in Teams.

To enable Operator Connect in Microsoft Teams, you need to have Teams Phone Standard or E5 license. It's important to note that the availability of Operator Connect and the required licensing may vary based on your region and the specific subscription plan you have. It's recommended to consult with Microsoft's official documentation or reach out to your Microsoft representative for the most accurate and up-to-date information on licensing requirements for Operator Connect.