Zoom SMS Integration

Clerk Chat is an SMS business texting platform that allows businesses to use their existing phone numbers for text messaging. It integrates seamlessly with Zoom, enabling users to manage video meetings, internal chats, phone calls, and two-way text messaging all within Zoom. This integration enhances Zoom's capabilities by allowing external texting using your existing Zoom phone number.

Yes, you can send and receive text messages using your existing Zoom phone number with the help of Clerk Chat. This integration allows you to communicate externally with clients, customers, leads, and partners without needing to juggle multiple apps.

Integrating Clerk Chat with Zoom centralizes your communication tools into one platform, enhancing efficiency and productivity. Benefits include seamless two-way texting, automatic contact synchronization, easier management of customer interactions, and the convenience of having all communication tools in one place.

To ensure compliance for SMS campaigns through Zoom, particularly when sending mass texts in the USA or Canada, you need to register for 10DLC (10-Digit Long Code) compliance. Clerk Chat assists in this process by helping you register your business details and verifying your phone number through The Campaign Registry (TCR), ensuring that your messages are delivered reliably while maintaining consumer trust.

If you're experiencing issues with sending or receiving text messages via Zoom SMS, ensure that an admin has enabled SMS capabilities and verify all prerequisites such as having a US or Canadian phone number. Make sure your number was properly ported and registered for 10DLC compliance. Double-check the integration configuration, and if issues persist, contact customer support from either Zoom or Clerk Chat.

Yes, there are prerequisites for enabling SMS on a Zoom Phone account. You must have a calling plan in place, and your phone number must be from the USA or Canada. Note that desk phones or extensions cannot be used for this purpose. Once these criteria are met, an admin can enable SMS capabilities on your account.