No SMS Spam Policy

Last updated Jun 13, 2020

Anti Spam Policy

The Clerk Chat bulk text messaging system allows only verified opt-in subscriptions. It ensures that all subscribers can opt-out quickly, easily, and permanently from unwanted SMS communications. This is done by replying to the inbound text message with any of the following keywords: “STOP”, “UNSUBSCRIBE”, or “CANCEL”.

Our Definition of Spam

We consider any unsolicited, unexpected, or unwanted text message as Spam. We do NOT allow the use of 3rd party lists, whether consent has been gathered or not. We believe that any type of communication sent to a subscriber about an unrelated subject, that the subscriber did not request, to be Spam.

Cler Chat Anti-Spam Policy

Clerk Chat follows an ANTI-SPAM policy for all of its communications protocols. This means that we do not condone UNSOLICITED TEXT MESSAGES; NOTIFICATIONS; ALERTS; OR ANY MESSAGES THAT YOU MAY RECEIVE FROM SOMEONE WHO SHOULD NOT HAVE YOUR MOBILE NUMBER. Please let us know about any abuse, including the sender ID, your Mobile Number (to be removed); the date and time you received it, and the contents of the message. To report any abuse or violations of inappropriate use of our service, please contact us with your comments or complaints. Your report will be registered and the Client will be investigated for violations of our Anti-Spam Policy. The identity of any individual reporting abuse will be kept confidential.

Anti-Spam Policy Enforcement

On our terms and conditions agreement, our Clients specifically agree NOT to use Clerk Chat to send unsolicited Text Messages or Spam. Upon incorporating a list Clients agree on the Opt-In only policy to their list. All Text Messages sent using Clerk Chat can be tracked and so removed from the sender list. We support OPT-OUT / STOP / UNSUBSCRIBE, Clients have the ability to remove mobile numbers. Clerk Chat maintains an OPT-OUT list that restricts our Clients from adding a mobile number to their list that has been previously Opted-Out and a Global Block List. If we suspect a violation of our Anti-Spam policy, we will contact the Client and discuss the Client options, which may range from a warning to termination of service for that Client. To the best of our knowledge, our system adheres to ALL state and national laws regarding sending unsolicited bulk/group text messages.

SPAM and ABUSE REPORT

If you wish to remove yourself from any list, please email us at support@clerk.chat with an “UNSUBSCRIBE”, “STOP” or “REMOVE” in the subject line. You also may reply to the text Message received by using any of the aforementioned keywords.

Please let us know about any abuse, including your Mobile Number, the date and time you received it and the contents of the message. You will be removed from that list and the Client will be restricted from adding your mobile number to their list in the future. Email: support@clerk.chat