Get conversational. RCS for business.

Rich Communication Services (RCS) is a next-gen messaging standard, enhancing texts with robust, interactive features. Conversational and interactive multimedia and a verified and secure, branded experience for your customers.

Inside the product

See RCS in Action

Watch how rich messaging transforms customer conversations with interactive buttons, media, and branded experiences that drive real results.

Jeff Gelwix
President @ Sonic Drive-in
Clerk Chat is a beautifully built solution that is flexible, customizable, intuitive, and perfect for collaboration. We love the Clerk Chat platform, but what we love even more is how amazing and caring the team behind it is.
Read more on Trustpilot
Cruz M.
Professional Independent Marketer
As a marketing professional, I had trouble communicating with my contractors because we used Slack and Teams, but they weren't always online. I spent months looking for a tool to help me send text messages or WhatsApp messages to them so they could log in to Zoom and Google Meets. Plus, Clerk Chat also allows me text my clients that I have on HubSpot CRM.
Read more on G2
Katrina Bogany
President of Fab Finishes, Inc.
Clerk Chat is truly the missing piece of the puzzle with Teams! It makes Teams a complete communications solution, by adding the vitally important SMS texting functionality to the platform. In addition, Clerk Chat’s support is excellent.
Read more on Trustpilot

Curious about RCS? Test it out 👉

Imagine your customers confirming appointments, getting quick answers to FAQs, taking surveys, tapping to schedule or purchase, or browsing product carousels - all within their favorite messaging app.

What RCS changes for you

Customer interactions. RCS makes business interactions easy, efficient, and enjoyable - saving customers time and effort. Watch our video to learn how your business can feel more accessible and responsive.

Uplevel your communication with RCS

Real-time conversations, clickable multimedia, interactive features - all within a trusted, branded environment.

Interactive campaigns
Combine rich media and personalization to build engaging experiences. Share videos, images, and carousels that customers can explore right inside their messaging app.
Add to calendar
Let customers save important dates directly from your message. Include event details like title, description, and time, and the event appears instantly in their device’s calendar.
Clickable buttons
Each rich card can include suggested replies or actions to help customers respond quickly or take the next step.

See how RCS stacks up against SMS

Hint: it involves richer media, clickable buttons, message status, and secure conversations.

- Features
- RCS for business
- SMS
- Rich Media Support
- Supports images, videos, GIFs, and interactive elements like buttons and forms.
- Limited to plain text (or MMS with limited multimedia).
- Message Length
- No strict character limit-ideal for detailed messages.
- Capped at 160 characters per message.
- Delivery Feedback
- Offers read receipts and typing indicators for realtime engagement.
- Lacks native read receipts and typing notifications.
- Security & Trust
- Potential for end-to-end encryption and verified sender profiles enhances trust.
- No native encryption or built-in sender verification.
- Integration & Interactivity
- Uses IP connectivity for seamless integration with CRM and digital tools; supports interactive features.
- Relies on carrier networks with basic text interactions.

FAQ

Have questions? We've got answers.

Find what you need quickly and clearly with our most frequently asked questions.

RCS, Rich Communication Services, allows businesses to send interactive, branded, and media-rich messages directly to customers’ native messaging apps.
RCS goes beyond plain text and basic images. You can include carousels, suggested replies, buttons, videos, location sharing, and verified branding, all inside a secure chat environment.
Yes. RCS messages are sent through verified business profiles and carrier networks, offering encryption and protection against spoofing. It’s designed to build customer trust through verified sender identities.
You can send images, videos, QR codes, carousels, clickable buttons, appointment confirmations, order updates, and more, all while maintaining a consistent brand look and feel.
Because RCS is interactive and visual, customers are more likely to open, read, and respond to messages. Brands see higher engagement rates compared to traditional SMS campaigns.

“The future of business messaging is interactive. With RCS for Business and Clerk Chat, brands deliver beautiful, two-way conversational experiences powered by AI and human connection.”

Alexandre Allemand NorthAM GTM Lead, RCS for Business, Google