AI Voice Solutions

Our AI voice solution plugs directly into your contact center platform through native integrations. For Genesys, Five9, or NICE users, AI calls appear just like regular inbound calls in your agent workspace - complete with customer history, routing rules, and reporting. Agents can monitor AI conversations in real-time, jump in when needed, or review transcripts afterward. There's no need to learn new software or change your workflows. Your existing IVR, skills-based routing, and compliance settings all work seamlessly with AI-powered calls.

We use the latest neural voice synthesis technology combined with conversational AI that understands context, emotion, and intent. Our AI agents don't just read scripts - they engage in dynamic conversations, handle interruptions naturally, and adjust their tone based on the situation. They can express empathy when customers are frustrated, enthusiasm when sharing good news, and patience when explaining complex topics. Plus, you can customize the voice to match your brand personality, from professional and formal to friendly and casual.

When our AI makes outbound calls, your company name and logo can appear on the recipient's phone (where supported), immediately building trust. If the AI determines a text follow-up would be more effective, it can seamlessly transition to RCS messaging - sending rich, branded messages with images, buttons, and interactive elements. For example, an AI call about appointment scheduling can end with an RCS message containing clickable time slots. Everything stays connected in one conversation thread, whether it started with voice, SMS, or RCS.

Absolutely! Every AI voice interaction - whether inbound or outbound - automatically logs to your CRM (Salesforce, HubSpot, Zendesk, etc.). You'll see call recordings, full transcripts, AI-generated summaries, sentiment scores, and any data collected during the call. Custom fields update automatically based on conversation outcomes. If the AI books an appointment or qualifies a lead, that information flows directly into your CRM workflows. No manual data entry required - ever.

Yes! You can deploy multiple AI agents, each optimized for specific tasks. Create a friendly agent for customer service, a professional one for sales qualification, and an empathetic one for healthcare reminders. Each agent can have its own voice, personality, knowledge base, and conversation style. Use our no-code builder to design conversation flows, set up decision trees, and define when to escalate to human agents. You can even A/B test different approaches to see what resonates best with your customers.

Security and compliance are built into every layer. All calls are encrypted end-to-end, with recordings stored in SOC 2 Type II certified infrastructure. For healthcare, we're HIPAA compliant. For finance, we meet PCI DSS standards. The AI automatically respects TCPA regulations, checking calling hours and honoring do-not-call lists. Every interaction is logged with detailed audit trails. You can set custom compliance rules, like requiring human takeover for sensitive topics or limiting what data the AI can collect. Plus, calls can be monitored in real-time for quality assurance.