Business Text Messaging Made Simple

You can begin texting customers within minutes of signing up. Simply use your existing business phone number - no complex setup or technical installation required. Our platform works with your current VoIP services and integrates seamlessly with tools you already use like Salesforce and Microsoft Teams.

Absolutely. Recent data shows that 82% of consumers check their text notifications within just five minutes of receiving a text, and 72% of people have made a purchase after receiving a text from a brand. SMS marketing click-through rates for e-commerce brands can be as high as 36%, significantly outperforming email marketing. UK businesses report improved customer satisfaction and faster response times when using text messaging for appointment reminders, customer support, and sales follow-ups.

UK businesses must obtain express written consent before sending marketing messages, clearly identify themselves in each text, and provide easy opt-out options. You cannot send marketing SMS before 9:00 a.m. or after 8:00 p.m., and must comply with GDPR, Data Protection Act 2018, and Privacy and Electronic Communications Regulations (PECR). Clerk Chat includes built-in compliance features to help you follow these regulations automatically.

Yes, Clerk Chat supports integrations with popular platforms including Salesforce, Microsoft Teams, Webex, and Zoom. Our AI assistant can access your CRM data to provide personalised responses based on customer information. You can also use your existing phone numbers without changing your current setup, making the integration process seamless.

Business texting encompasses all text-based communication between companies and customers - including customer service, appointment reminders, order updates, and marketing messages. While marketing is important, customer service is now the primary reason businesses are using SMS in 2025. Unlike basic SMS marketing tools, Clerk Chat offers two-way conversations, AI-powered responses, RCS messaging, and comprehensive analytics to manage all your business text communication in one platform.

Yes, Clerk Chat's AI assistant provides instant, smart replies to common customer inquiries, reducing your team's workload while maintaining high customer satisfaction. The AI integrates with your CRM to deliver personalised responses based on customer data and history. You can customise the AI's responses to match your brand voice, and it seamlessly hands over complex queries to human agents when needed. This means your customers get immediate responses 24/7, even outside business hours, while your team focuses on more complex conversations that require personal attention.