Personalised messaging
Your Customers Deserve Better
Stop sending generic texts. Start conversations that matter with personalised text messages that speak directly to each customer's needs and preferences.
Trusted by 1000+ brands
From startups to the Fortune 500, Clerk Chat is the most compliant and intuitive way for your team to unlock conversational messaging.
Why personalised messaging works
Build authentic connections with custom SMS that adapts to every customer conversation and drives real results.
Smart data
Every message pulls from your customer database to include relevant details like names, purchase history, and preferences automatically.
Your team saves hours whilst customers receive messages that feel like they were written just for them, boosting engagement rates significantly.
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Perfect timing
Schedule messages based on customer behaviour patterns and time zones to reach people when they're most likely to respond positively.
No more guessing games - our analytics show you exactly when your audience is active and ready to engage with your brand.
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Brand voice
Create custom message templates that reflect your company's personality and maintain consistency across all customer touchpoints and conversations.
Whether you're formal or friendly, your personalised messaging stays true to your brand whilst feeling natural and authentic to recipients.
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Instant responses
Our AI assistant learns your customer preferences and can personalise text messages in real-time based on previous conversation history.
Customers get immediate, relevant responses that feel human whilst your team focuses on complex queries that need personal attention.
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Campaign tracking
Monitor how different personalised SMS marketing campaigns perform with detailed analytics that show open rates, responses, and conversions clearly.
See which custom text messages resonate most with your audience and refine your approach based on solid data, not hunches.
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Easy integration
Connect with your existing CRM and customer databases to automatically pull personalisation data without manual input or complex setup processes.
Your team can start sending custom messages within minutes whilst maintaining all the customer context they need for meaningful conversations.
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Industries using personalised text messages
Explore more industries
Finance
Risk alerts with portfolio specifics included
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Insurance
Renewal reminders featuring policy details automatically
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Customer service
Support updates referencing previous conversation history
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Enterprise
Internal communications matching departmental communication preferences
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E-commerce
Abandoned cart messages featuring specific product recommendations
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Church
Event invitations personalised by attendance history patterns
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Transportation
“Text messaging is something we wanted to do for a long time. Clerk was the perfect solution. We use it for ride reminders, dispatch communication, and scheduling. It's really helped our workflow.”
Aaron Stahl - Operations, Wexexpress
“Clerk helped us align with our mission of getting things done timely and well and giving our clients that first class service they come to us for.”
Jennifer Bennett - Founder, Get Desky
“Our efficiency increased. Our booking rate increased. Our closing rate increased. Integrating different software at one time turned out to be a lightbulb moment.”
Kardo Creative
- Free
$0
user / month
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All features
- Growth
$9.99
user / month
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Essential features
- Ultimate Popular
$19.99
user / month
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Power features
- Enterprise
Custom
user / month
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Dedicated account manager
FAQ
Have questions? We've got answers.
Find what you need quickly and clearly with our most frequently asked questions.
Clerk Chat stands out by letting you use your existing phone numbers for SMS and MMS messaging - no need to switch numbers or confuse customers. Our AI assistant integrates directly with your CRM to provide genuinely personalised responses based on customer history, whilst our 10DLC compliance support means you avoid delivery issues that plague many platforms. Plus, we're designed for businesses of all sizes, from startups to Fortune 500 companies.
Most businesses are up and running within minutes. You can bring your own numbers (no porting required), connect with major VoIP services like Microsoft Teams and Zoom instantly, and our team helps with 10DLC registration to ensure optimal delivery rates. The platform includes ready-made templates and variables, so you can start sending professional messages immediately without any technical setup.
Absolutely. SMS has a 98% open rate compared to email's 20%, and 45% of text messages receive a response versus just 6% for emails. 82% of consumers check their texts within five minutes of receiving them, whilst 79% of consumers are currently opted in to receive texts from businesses - an 11% increase from last year. Your customers are already waiting to hear from you via text.
Yes, through smart automation that feels human. Our AI assistant pulls from your customer database to include relevant details like names, purchase history, and preferences automatically. You can create custom message templates that maintain your brand voice whilst our variables feature personalises each message. Research shows that 72% of customers will only engage with personalised messaging, and our system delivers that personal touch even for large customer bases.
Healthcare, retail & e-commerce, and real estate are seeing the highest adoption rates, but personalised messaging works across all sectors. 90% of UK consumers are interested in SMS marketing from brands, yet many businesses haven't tapped into this channel yet. We work with financial services, nonprofits, education, logistics, and more - any business that values customer relationships can benefit.
Clerk Chat handles the complex compliance landscape for you. We provide 10DLC registration support to improve deliverability, built-in opt-in and opt-out features to maintain consent, and blocklist management to respect customer preferences. Our platform follows TCPA regulations automatically, including quiet hours restrictions, and our AI helps craft messages that carriers recognise as legitimate business communication rather than spam.
