Text reminder service

Research shows that SMS reminders have the lowest no-show rate at 19% compared to other reminder methods. 64% of customers found appointment reminders to be the most valuable text messages they received from businesses, and fewer than 5% of appointments are canceled when consumers receive an SMS reminder. UK studies consistently demonstrate that text reminders reduce missed appointments more effectively than email or postal reminders, with patients appreciating the convenience of receiving confirmation details they can reference throughout the day.

Absolutely. Clerk Chat connects seamlessly with popular platforms including Google Calendar, Microsoft Teams, Webex, Zoom, and Salesforce. Our platform uses your existing phone numbers and integrates with major VoIP services, so there's no disruption to your current setup. You can also bulk upload appointments via CSV if your calendar system isn't directly supported. The integration typically takes minutes to configure, and our team provides full support during setup to ensure everything works perfectly with your workflow.

Yes, response rates for business SMS are remarkably high. 82% of consumers check their text notifications within just five minutes of receiving a text, and 45% of text messages receive a response compared to just 6% for emails. In the UK specifically, 64% of UK consumers believe that companies should use SMS services more, and one-fourth of UK consumers prefer a marketing SMS over a phone call. Clerk Chat's two-way messaging means customers can confirm, reschedule, or ask questions directly from the reminder message.

Clerk Chat offers comprehensive business messaging beyond just appointment reminders. Our AI Assistant provides smart, personalised responses integrated with your CRM data, whilst our RCS business messaging lets you send branded messages with images, buttons, and links. We include advanced features like group SMS, message scheduling, custom signatures, in-depth analytics, and 10DLC compliance support. Most importantly, we're designed for businesses of all sizes - from startups to Fortune 500 companies - with pricing and functionality that scales with your needs.

There appeared to be no difference in non-attendance rate, whether the reminder was sent the day before the appointment or the week before. However, best practice suggests a multi-touch approach: send an initial confirmation when the appointment is booked, a reminder 24-48 hours before, and a final reminder 2-4 hours prior to the appointment. Clerk Chat's scheduling feature lets you automate this sequence, and our analytics help you identify the optimal timing for your specific industry and customer base.

Remarkably so. SMS marketers enjoy an impressive return on investment (ROI), generating $71 for every dollar spent on SMS campaigns. A healthcare company was able to decrease revenue loss by 32% within the first 90 days by using SMS reminders for appointments. For small businesses, the cost of missed appointments far exceeds the minimal expense of sending text reminders. The average cost of using either SMS, automated phone calls or phone calls was €0.41 per reminder, making it one of the most affordable ways to protect your revenue and maintain customer relationships.