Enterprise Text Messaging Made Simple
Professional enterprise messaging platform connecting businesses with customers through SMS, MMS, and RCS. Trusted by companies scaling customer communication.
Real business impact
See how companies use text messaging.
Customer support acceleration
«Hi [Name], we've received your inquiry about [Issue]. Our team will respond within 2 hours. For urgent matters, call [Number]. Ref: [Ticket#]»
Appointment management
«Reminder: Your appointment with [Provider] is tomorrow at [Time]. Location: [Address]. Reply CONFIRM or RESCHEDULE. Questions? Text HELP.»
Sales pipeline activation
«Great news [Name]! A property matching your criteria just listed: [Address], £[Price]. View photos: [Link] or reply INTERESTED for details.»
AI Agentic Workflows
Read all about our commitment to security, industry-leading integrations, and how we're building trust and partnerships to support your restaurant communications.
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FAQ FlowAnswering FAQs is repetitive and time-consuming, taking away from high-value tasks. At the same time, leaving common questions unanswered can frustrate potential customers and lead to lost revenue. The FAQ AI Agent eliminates this challenge by instantly responding to frequently asked questions, ensuring customers get the information they need without delays.
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Follow UpFollow-ups are key to driving sales. This AI Agent automates the process by sending personalized, timely messages based on conversation history. Simply set a follow-up schedule, define any messaging preferences, and let AI take over.
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QualificationThe Qualification AI Agent instantly reaches out to new leads, asks the right qualifying questions, and filters out unqualified prospects. It engages in a conversational way, extracts key details, and seamlessly hands off the right leads to your sales team.
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Qualification + Follow UpThis is an AI agent that asks 3 qualifying questions to your top of funnel leads. If they drop off at any point during this qualification sequence, up to 3 follow ups are sent to the lead to engage them and finish the qualification sequence.
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Why choose enterprise SMS
Instant connection
Text messaging delivers 98% open rates within minutes of sending. Your customers see and respond to messages faster than any other communication channel.
Skip phone queues and email delays completely. Direct SMS creates immediate two-way conversations that keep customers engaged and problems resolved quickly.
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Smart automation
AI assistant handles common inquiries automatically while learning your brand voice. Reduce staff workload whilst maintaining personalised customer experiences with enterprise text messaging solutions.
Schedule messages for optimal timing and set up workflows that trigger based on customer actions. Your team focuses on complex issues whilst automation handles routine communications.
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Seamless integration
Connect with existing CRM, Microsoft Teams, Salesforce, and communication tools instantly. Enterprise texting solutions work with your current workflow without disrupting established processes.
Your team accesses customer history and context directly within familiar platforms. No switching between applications or losing important conversation threads during customer interactions.
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Professional branding
Custom signatures and branded messaging reinforce your company identity with every text. RCS business messaging includes images, buttons, and links for rich customer experiences.
Maintain consistent brand voice across all customer touchpoints automatically. Enterprise text messaging software ensures every message reflects your professional standards and company values.
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Complete compliance
Built-in opt-in/opt-out management and 10DLC compliance support keeps you protected. Enterprise SMS messaging follows all regulations whilst maintaining smooth customer communication flows.
Automatic blocklist management and message logging provide audit trails for regulatory requirements. Your business stays compliant without manual oversight or administrative burden.
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Data-driven results
Advanced analytics track message performance, response rates, and customer engagement patterns. Make informed decisions about communication strategies using real customer behaviour data.
Export conversation logs and measure campaign success with detailed reporting tools. Your marketing and sales teams optimise messaging based on actual performance metrics.
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Jeff GelwixPresident @ Sonic Drive-in
Clerk Chat is a beautifully built solution that is flexible, customizable, intuitive, and perfect for collaboration. We love the Clerk Chat platform, but what we love even more is how amazing and caring the team behind it is.
Read more on Trustpilot
Cruz M.Professional Independent Marketer
As a marketing professional, I had trouble communicating with my contractors because we used Slack and Teams, but they weren't always online. I spent months looking for a tool to help me send text messages or WhatsApp messages to them so they could log in to Zoom and Google Meets. Plus, Clerk Chat also allows me text my clients that I have on HubSpot CRM.
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Katrina BoganyPresident of Fab Finishes, Inc.
Clerk Chat is truly the missing piece of the puzzle with Teams! It makes Teams a complete communications solution, by adding the vitally important SMS texting functionality to the platform. In addition, Clerk Chat’s support is excellent.
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Instant, secure, 1:1 and multiplayer messaging. No APIs, no developers, no fuss.
This ensures that customers receive swift responses, while also preventing any team member from becoming overwhelmed.
Appointment Confirmation: "Hi [Name], confirming your appointment on [Date] at [Time]. Reply YES to confirm or STOP to cancel. Questions? Call [Number]."
Payment Reminder: "[Company Name]: Your payment of £[Amount] is due [Date]. Pay securely at [Link] or call [Number] for assistance."
Service Update: "Good news! Your [Service] request has been completed. View details at [Link] or reply with questions. Thanks for choosing [Company]."
Lead Follow-up: "Thanks for your interest in [Product/Service]. I'll call you within 24 hours. Preferred time? Reply with your availability."
Delivery Notification: "Your order [#Number] is out for delivery today between [Time]. Track progress at [Link] or text HELP for support."
Event Reminder: "Reminder: [Event Name] starts tomorrow at [Time]. Location: [Address]. Reply ATTEND to confirm or CANCEL to opt out."
Survey Request: "How was your recent experience with [Company]? Share feedback in 2 minutes: [Link]. Your input helps us improve service."
Maintenance Alert: "Scheduled maintenance on [Date] from [Time] may affect service. We'll text updates. Questions? Reply or call [Number]."
Account Security: "Security alert: New login detected on your account. If this wasn't you, secure your account at [Link] or call [Number] immediately."
Welcome Message: "Welcome to [Company]! Text HELP for support, INFO for account details, or STOP to unsubscribe. We're here to help!"
Enterprise text messaging resources
Discover best practices, industry insights, and implementation guides for successful business text messaging strategies.
Take Action: Learn the Key Benefits and Best Strategies of Business Messaging
Discover the incredible benefits of business messaging for boosting productivity, enhancing customer experiences and increasing sales, with Clerk Chat.
Read the Article
October 31, 2024
The No Nonsense Guide to SMS Compliance and Why it Matters
Is your company up to date with the latest SMS compliance rules? If not, you could be putting your business at risk. Learn how to navigate the latest laws with this guide.
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February 23, 2025
B2B SMS Marketing Strategies, Benefits, and Best Practices
Learn how to use B2B SMS marketing tactics to increase your market share, generate and nurture leads, and increase sales with this comprehensive Clerk Chat guide.
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November 18, 2024
Transportation
“Text messaging is something we wanted to do for a long time. Clerk was the perfect solution. We use it for ride reminders, dispatch communication, and scheduling. It's really helped our workflow.”
Aaron Stahl - Operations, Wexexpress
“Clerk helped us align with our mission of getting things done timely and well and giving our clients that first class service they come to us for.”
Jennifer Bennett - Founder, Get Desky
“Our efficiency increased. Our booking rate increased. Our closing rate increased. Integrating different software at one time turned out to be a lightbulb moment.”
Kardo Creative
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Designed for every stage of your journey. Start today, no credit card required.
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$19.99
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FAQ
Have questions? We've got answers.
Find what you need quickly and clearly with our most frequently asked questions.
Clerk Chat combines AI-powered automation with human oversight, offering intelligent message routing and instant responses whilst maintaining personal customer connections. Our platform integrates seamlessly with existing business tools like Salesforce, Microsoft Teams, and CRM systems, requiring no complex setup or staff retraining. Unlike basic SMS providers, we offer RCS messaging with rich media capabilities, advanced analytics, and complete UK compliance support including GDPR and PECR requirements.
Most businesses see immediate engagement improvements with SMS achieving 98% open rates compared to 20% for email marketing. Companies typically achieve 25-45% conversion rates from SMS campaigns, with some clients reporting ROI over 1,600% on single campaigns. Your team can launch professional messaging campaigns within 24 hours of setup, with measurable results appearing in your first week of operation.
UK businesses must follow three key regulations: GDPR for data protection, PECR for electronic marketing consent, and DPA 2018 for personal data handling. Messages cannot be sent before 9:00 AM or after 8:00 PM, and you must obtain explicit opt-in consent from recipients. Non-compliance can result in fines up to £500,000 for PECR violations or 4% of global annual revenue under GDPR. Clerk Chat handles all compliance requirements automatically, including opt-in management and audit trails.
Yes, Clerk Chat connects directly with major business platforms including Salesforce, Microsoft Teams, Webex, Zoom, and most CRM systems through pre-built integrations. Our API allows custom connections to internal databases, customer support tools, and workflow management systems. Messages sync automatically with customer records, creating unified communication histories accessible across your entire organisation without manual data entry or system switching.
Our AI Assistant learns your brand voice and handles routine customer inquiries automatically whilst escalating complex issues to human agents. The system provides instant responses for common questions like pricing, availability, or appointment scheduling, reducing response times from hours to seconds. AI-powered features include intelligent message routing, automated follow-ups, lead qualification, and contact syncing, allowing your team to focus on high-value customer interactions.
Personalised messages drive 89% better ROI than generic campaigns, particularly appointment confirmations, payment reminders, and service updates that provide immediate value to recipients. Professional messaging works best when concise, action-oriented, and contextually relevant to customer needs. Two-way conversations generate higher engagement than broadcast messages, with response rates improving significantly when customers can reply with questions or requests rather than receiving one-way notifications.
