Webex SMS Integration

Yes. Clerk Chat text-enables your existing Webex Calling phone numbers for SMS and MMS. You don't need new numbers or number porting. Your customers can call and text the same business number they already know.

10DLC (10-Digit Long Code) is a registration system required by US carriers for business text messaging. Since February 2025, carriers block SMS from unregistered business numbers. Clerk Chat handles your 10DLC brand and campaign registration so your messages get delivered reliably. This includes registering with The Campaign Registry (TCR) and meeting all carrier compliance requirements.

Webex offers limited native business texting, but only for Enterprise customers with Cisco Calling Plans in the US and Canada. It lacks MMS support, has a 6 message per minute rate limit, and requires separate 10DLC registration through Control Hub. Clerk Chat removes these limitations and works across all Webex Calling plans with full SMS, MMS, and bulk messaging support.

Yes. Clerk Chat supports both SMS and MMS in Webex, so your team can send and receive images, documents, and media files alongside text messages. Native Webex business texting does not support MMS, which is one of the key reasons organizations choose Clerk Chat.

No. Unlike native Webex business texting which requires an Enterprise plan with Cisco Calling Plans, Clerk Chat works with any Webex Calling setup. You can text-enable your existing numbers regardless of your carrier or calling plan.

Yes. With Clerk Chat, you send standard SMS and MMS messages to any mobile phone number. Recipients don't need Webex or any special app. Messages are delivered as regular text messages to their phone.

Setup is straightforward. Connect your Webex account to Clerk Chat, select the phone numbers you want to text-enable, and Clerk Chat handles the 10DLC registration. Most teams are sending texts within minutes of connecting. No SBCs, no complex configuration, no IT overhead.

Yes. Clerk Chat lets you send bulk SMS and MMS to multiple contacts at once through Webex. This is ideal for appointment reminders, announcements, promotions, and customer updates. You can also automate messaging workflows through Clerk Chat's API.

Clerk Chat is built with compliance in mind. We handle 10DLC registration, support opt-in and opt-out management, and provide the tools you need to meet TCPA requirements. Your organization is responsible for maintaining proper consent records, and Clerk Chat makes that process simple.

Both platforms have limited native SMS capabilities. Clerk Chat works with both Webex and Microsoft Teams, providing the same full-featured SMS and MMS experience regardless of which platform you use. If your organization uses Webex for calling and collaboration, Clerk Chat gives you the same business texting power that Teams users get with Operator Connect providers.